Service Project Manager

Overview

At Hitachi Energy, we believe in empowering our employees to achieve their best. As a Service Project Manager, you will be the driving force behind our customer support and project management efforts. You will work closely with our Global Execution Centers, manage remote work crews, and ensure that our commitments to customers are met. This role offers a unique blend of technical challenges and leadership opportunities, allowing you to grow both professionally and personally.

• Be a single point of contact for customers for their needs.
• Take full ownership of customer-related issues and drive them to completion with internal and external suppliers and team members.
• Work cohesively with Global Execution Centers to address site issues in a timely and efficient manner.
• Be accessible outside of regular working hours for issue resolution and response.
• Drive all activities on assigned projects/services and report to management on status.
• Manage remote work crews and specialized engineers.
• Manage multiple projects simultaneously with attention to detail while adhering to Hitachi Energy processes for project execution.
• Ensure Hitachi Energy’s commitments to customers are met, in accordance with the contract.
• Set customer expectations to ensure a smooth project including acceptance of project deliveries and timely payment even under challenging circumstances.
• Utilize Full Cost Calculation/Model to develop new opportunities while controlling current project costs and cash flows.
• Engage customers, suppliers, and internal finance to ensure that payments are timely and correct.
• Participate in the negotiation of project-specific terms and conditions with legal counsel.
• Report status/progress to the customer and others with appropriate detail and raise potential project issues to relevant stakeholders early.
• Utilize negotiation skills for scope and change management to actively pursue additional possibilities for increased revenue.
• Ensure the project follows and complies with company health, safety, and environmental policies.
• Identify risks and mitigation alternatives associated with project activities and proactively pursue a decided-upon mitigation approach.
• Work actively with Supply Chain Management to coordinate project transportation and logistics.
• Review the status of critical suppliers’ progress and include it in the overall schedule.
• Build broad networks of contacts inside and outside the organization.
• Gain clear agreement and commitment from others by persuading, convincing, and negotiating; manage conflict.

• Bachelor's degree in Electrical Engineering or related field.
• Minimum of 10 years in Project Management, Field Service, Project Engineering, or Customer Support.
• Proven accomplishments in critical thinking and issue resolution.
• Strong leadership and interpersonal skills for effective communication and collaboration.
• Knowledge of Project Management skills such as critical path and risk identification and mitigation.
• Ability to manage multiple projects simultaneously and deliver quality results.
• Self-starter with a proactive approach to closing issues and leading teams.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Health Care: medical (PPO, CDHP with HSA HMO), dental, and vision.
• Financial Wellbeing:
  Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance.
• Family Care:
  Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance.
• Work-Life:
  Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
• Employee Engagement and Development:
  Employee Resource Groups (depending on location), tuition reimbursement program.

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