Online Field Applications Engineer

Overview

A personalised technical support engineer for mass market customers and channel partners, providing pre and post sales technical support to a geographical region and its customers, partner FAE and Renesas Sales teams.

• Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless).
• Post sales:
  Provide personalised technical support online (email / teams etc) to understand customers' problems and solve them with smart, efficient use of resources (own knowledge and product line resources).
• Pre Sales:
  Work with sales teams on understanding customers  requirements (product and application or use case) to position Renesas products and solutions in an advantageous way.
• Support Partner FAE in distribution by enabling them to win with Renesas products and solutions.
• Solve technical issues raised by partner FAE.
• Provide training materials, collaterals, and demos they need to convince customers to use Renesas products or solutions.
• Be the “go to” advocate within Renesas to enable partner FAE to be successful.
• Actively participate in local business reviews with relevant sales teams and partners and escalate or highlight gaps and issues needed to win customers.

• Bachelor s degree in Computer Science, Engineering, or equivalent in a relevant discipline.
• 2 to 6 years of experience.
• C programming know-how and experience in developing software for embedded platforms.
• Experience with typical IDEs and tool chains (e.g., Keil, IAR, Eclipse-based) and debuggers.
• Experience with typical hardware peripherals and drivers.
• Experience with software and/or hardware debugging techniques.
• Understanding or experience with one or more operating systems (e.g., FreeRTOS, Azure RTOS, Zephyr).
• Knowledgeable in high-level embedded C, device drivers, middleware, and utilities.
• Knowledgeable in communication protocols and interface buses like I2C, UART, SPI; clocking and timers; memory utilization.
• Any wireless experience (Bluetooth / WiFi) is an advantage.
• Any experience working with customers or partners is an advantage.
• Strong understanding of embedded software development and sound C skills, ideally from developing application firmware or demos.
• Strong communication skills and ability to work in a multicultural environment.
• Good questioning techniques: ability to guide conversations with open and closed questions.
• Ability to manage multiple issues in parallel in a fast-moving environment.
• Confident in communicating complex issues one-to-one (face-to-face online or via email).
• Strong collaboration skills.
• Interest and passion for embedded systems and MCU-related matters.
• Some travel may be necessary (less than 5%).

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure, and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, Analog and power products, and Winning Combination solutions that curate these complementary products.

We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees embody the Renesas Culture, our guiding principles:
Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in and is committed to diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. We aim to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

Renesas is an embedded semiconductor solution provider driven by its purpose “To Make Our Lives Easier.” As the industry's leading expert in embedded processing, we provide scalable semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on a broad product portfolio including high-performance computing, embedded processing, analog and connectivity, and power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand to offer enhanced user experiences through digitalization and innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, with the purpose “To Make Our Lives Easier.”

Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination. For more information, please read our Diversity & Inclusion Statement.