Remote Diagnostics and Process Engineer

Purpose of the Job

The Remote Diagnostics and Process Engineer (RDPE) is a strategic partner to manufacturing teams, driving improvements in safety, quality, cost, and environmental performance through proactive, data-driven initiatives. This role leverages deep process knowledge and a strong professional network to identify opportunities, lead impactful analyses, and implement sustainable solutions. Acting as a trusted extension of plant teams, the RDPE independently initiates evaluations of process and asset performance, using data systems to uncover trends and highlight potential disruptions.

They guide the development of robust models and visualizations, continuously refining tools to enhance operational decision-making. This role leads cross‑functional collaboration with plant staff, regional experts, and enterprise resources to ensure insights are actionable and aligned with strategic goals. The RDPE mentors others in data interpretation and process understanding, fostering a culture of continuous learning and improvement. Close coordination with Operations, IT, and OT teams is essential to maintain and evolve the digital process that supports manufacturing excellence.

The RDPE is expected to grow their influence by expanding technical capabilities, sharing expertise, and shaping how data is used to transform operations.

Reports to:

Manufacturing Intelligence Leader

Span of Control:
Individual Contributor

Knowing Our Businesses and their Strategies

• Build relationships within the organization, cross-functionally, and with key stakeholders; ensure effective contact to remain aligned with functional objectives.
• Understand the strategic direction of the company’s businesses and execute technical strategies to enhance business results.
• Know what best‑in‑class IT organizations do and obtain outside‑in market insights to understand and then apply to positively impact Owens Corning.

Live the Owens Corning Safety Stand – Living Safely

• Work to enhance plant safety using digital tools and data insights.
• Live the OC safety culture.
• Engage in safety activities including training, safety observations, and safe behaviors while traveling.

• Develops adequate process monitoring capability and warning systems to eliminate losses due to upset conditions or process deviations. Ensures useful tools are scaled across the network where applicable. Influences adoption across plants.
• Provides daily ongoing monitoring services to plants where the team is engaged.
• Identifies deviations from expected outputs; and acts as subject matter expert to provide recommendations and establish engineering controls to mitigate repetitive failure. The RDPE Lead will present data with clear follow‑up actions for the plant team to prevent future failures and check in on progress as part of root cause analysis.
• Initiates collaboration with Subject Matter Experts, Technical Leaders, Reliability Engineers, and COE members to lead work streams to improve equipment/process monitoring and data connections.
• Grows remote monitoring and diagnostics capacity by developing new ways to leverage tools, new ways to automate workflows, and new opportunities to monitor data at a business and enterprise level.
• Communicates clearly and effectively, incorporating feedback into future communication. Uses personal experience to inform future insights, learning from other plants in the network to enhance monitoring services.
• Perform statistical analyses and determine whether data is statistically significant.
• Cultivates a deep understanding of how data connects directly to the process and effectively uses all types of manufacturing data to inform plant decisions.

• Ensures all data is accurate and reading accordingly. Identifies, troubleshoots and solves problems in collaboration with Data Ops, MAPS, other support teams, and external vendors.
• Act as liaison between COE members and plant personnel to assist with data needs, eliminating the need for COE or R&D personnel to leverage plant resources for data requests.
• Develop…