Resident Engineer

Resident Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. You will provide direct post‑sales systems on‑site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

• Hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help support a network that is available and sustainable.
• Carry out testing of new designs, features, and functionality as required by the Customer in a laboratory environment and develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software and ensure that they are implemented and functioning correctly in the pre‑production test network and then the live network as implementation plans dictate.
• Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre‑ and post‑production issues.
• Raise equipment, Return Material Authorizations (RMA’s) and track these through to problem resolution.
• Produce a written summary report of the status of design projects, equipment and network problems regularly to the Customer.
• Hold technology workshops with the Customer to discuss equipment and network problems, provide case status updates, and explain reasons for any problems encountered and the workarounds and/or solutions being tried.
• Train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products.
• Assist the Customer in developing Network Operating and Equipment Operating Procedures.
• Support the production environment of Juniper products within the Customer infrastructure.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer (Juniper Business Use Only).
• The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

• Minimum 5 years of design, implementation, and operational experience in large‑scale IP networks.
• JUNOS CLI experience.
• Large‑scale experience with QFX, EX, PTX switching and routing.
• Prior work experience at a large enterprise or a data center with EVPN/VXLAN experience.
• Experience with core routing BGP (eBGP and iBGP) and OSPF protocols.
• Mist Wireless assurance experience.
• Experience with Juniper EZ‑LAG.
• Background in automation with Ansible, YAML, and Juniper PyEZ.
• Experience writing automation scripts in Python.
• Experience with design and/or deployment of routing and switching…