Field Support Engineer; Arizona

Job Title

Field Support Engineer

Service Support

Field Support Manager

Full-Time

Remote

is commensurate with relevant and previous experience

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, LED Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. We’re looking for a well‑rounded Field Support Engineer (FSE) who is responsible to provide world‑class on‑site assistance to our customers with installation, calibration, troubleshooting and repair of ATE power measurement systems.

The FSE will resolve customer issues assigned via technical assistance requests within prescribed resolution times or will appropriately escalate when all ideas are exhausted. The FSE must learn and understand Chroma Power Pro, Battery Pro and Captivate software packages to diagnose and resolve problems and to train customers on proper usage. Activities are performed per management directives and in compliance with Chroma USA policies and procedures.

• Provide on‑site installation, calibration, troubleshooting and repair of ATE power measurement systems, Battery Test Systems and instruments at customer locations
• Provide pre‑sales technical support to articulate product functionality and features
• Maintain Product Demo room with operational equipment
• Conduct product demos/training at Chroma, customer facilities, or online
• Resolve customer issues within prescribed resolution time or escalated when all ideas are exhausted
• Travel domestically and/or internationally up to 60%
• Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess the issue
• Diligently solve and follow up on customer issues
• Become proficient with Power Pro, Battery Pro, Soft Panel and Captivate software
• Continuously review processes for improvements
• Effective time management

• Minimum two years of formal technical school in electricity/electronics AND five years or more experience in AC power electronics / Battery Test Solutions OR a four‑year degree in Electronic Technology or Electrical Engineering
• Capacity to work under tight or shifting deadlines and adhere to procedures
• Solid electrical knowledge to understand industry requirements
• Logical approach to problem solving
• Professional level verbal and written communication skills
• Proficient in MS Office
• Ability to work out of a home office
• Field Service experience in a technical discipline is a plus
• Must be a U.S. Citizen or a Permanent Resident
• Knowledge of Power Pro or Battery Pro software is a plus
• Knowledge of LabVIEW environment is a plus

This is a non‑supervisory position

General office skills and dexterity are required. Must be able to lift 30 pounds.

• Bonus programs based on individual and company performance
• Vacation, sick, bereavement time
• Medical, dental, and vision plans for employees and dependents
• Life insurance, AD&D, long‑term disability, and employee wellness programs
• 401(k) retirement accounts with immediate vesting of company contributions
• Profit sharing programs

Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.