Field Service Technician

Job Title:

Field Service Manager

Job Description

We are seeking a Field Service Manager to lead and oversee service operations within our aftermarket business, including parts sales, service agreements, system upgrades, and retrofits. This role requires a strong technical background combined with the ability to manage customer relationships, coordinate field activities, and drive service excellence.

The ideal candidate will possess hands-on expertise in vacuum furnaces and heat‑treatment equipment along with experience in managing installation projects for large industrial machinery.

Responsibilities

* Lead and coordinate field service activities, ensuring timely and effective troubleshooting, maintenance, and repair of vacuum furnaces and heat‑treatment equipment.

* Oversee installation projects for large industrial equipment, ensuring compliance with safety protocols, quality standards, and client expectations.

* Manage aftermarket service programs, including technical support, service agreements, and customer satisfaction initiatives.

* Build and maintain strong client relationships, serving as a trusted technical advisor and ensuring alignment with customer needs and operational goals.

* Drive aftermarket growth by supporting parts sales and promoting system upgrades, enhancements, and retrofit opportunities.

* Provide guidance and technical leadership to team members and collaborate cross‑functionally to improve service processes, documentation, and performance.

Essential Skills

* Strong leadership ability with a deep understanding of electrical and mechanical systems.

* Advanced proficiency in technical troubleshooting, system diagnostics, and equipment assembly.

* Solid in heat treatment processes and vacuum furnace technologies.

Additional

Skills & Qualifications

* 5+ years of experience in aftermarket, service, or capital equipment sales or management.

* Bachelor's Degree in Engineering (Mechanical or Electrical preferred); equivalent technical experience will be considered.

* Strong communication skills with the ability to lead customers, coordinate projects, and manage priorities.

Work Environment

This is a remote leadership role with periodic international travel.

Job Type & Location

This is a Permanent position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $75000.00 - $100000.00/yr.

health, dental, pto, holiday

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Feb 26, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom for other accommodation options.