Field Service Technician II Phoenix, AZ

Position type

Remote (for positions required to be located in specific geography)

MEPPI's Service Center Division (SCD) is seeking an experienced and dedicated Field Service Technician – UPS Systems to provide on-site service, maintenance, and technical support for single and three‑phase uninterruptible power supplies (UPS) and related peripherals. In this dynamic role, you’ll troubleshoot complex systems, support customers nationwide, and help deliver reliable power solutions that protect mission‑critical infrastructure.

• Provide Field Service Expertise: Deliver preventative and remedial maintenance, field modifications, start‑ups, and testing for UPS systems and power quality products at customer sites.
• Support Customers Directly: Serve as a key technical resource for internal teams, third‑party service providers, and end users seeking assistance.
• Diagnose & Repair: Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures.
• Analyze & Document Failures: Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status.
• Lead Emergency Support: Participate in an on‑call rotation to provide emergency field service and technical support as needed.
• Collaborate Cross‑Functionally: Work with other departments to identify product performance issues and develop long‑term solutions for improved reliability.
• Drive Product Improvement: Recommend service upgrades—such as battery replacements or enhancements—to ensure long‑term equipment performance and customer satisfaction.
• Mentor Team Members: Guide and support less experienced technicians in diagnosing and resolving system failures.
• Attend Key Meetings: Participate in project meetings to stay aligned on service schedules and technical developments.
• Keep Detailed Records: Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections.
• Manage Expenses: Submit timely and accurate expense reports in accordance with company travel and reimbursement policies.

• Education & Experience: Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipment—or equivalent combination of education and hands‑on experience.
• Technical
  
  Skills:
  
  
  • Advanced knowledge of UPS systems and peripherals, including data center electrical equipment
  • Proficiency using electronic and mechanical test tools, with ability to collect and report test data
  • Ability to read schematics and one‑line facility drawings
  • Basic familiarity with communication and networking protocols
• Certifications: OSHA‑10 Construction and NFPA‑70E certifications required.
• Communication: Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers.
• Problem Solving: Proven ability to identify issues, develop solutions, and implement repairs efficiently.
• Technology Proficiency: Advanced skills in Microsoft Office and experience using MRP/ERP systems.
• Valid Driver’s License: Required for travel to customer locations and rental vehicle use.

• Pay is approximately $40.00 to $45.00 per hour based on relevant work experience and qualifications.

Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans, giving you peace of mind for your family’s health.

Retirement Plans: Invest in your future with our 401(k) plan and a company match of up to 4%.

Time Off Benefits: Earn paid vacation after 90 days of employment and enjoy 12 paid holidays annually.

Career Advancement: Access training programs and educational support to further develop your skills and career.

Employee Rewards: Benefit from profit sharing and exclusive employee discounts on MEPPI products and services.

At MEPPI, you're more than just an employee—you’re a vital contributor to a mission focused on reliability,…