Field Service Technician II - Wake Forest, NC

Field Service Technician II - Wake Forest, NC

Location: Wake Forest, NC

Job : 3407

Position type Remote (for positions required to be located in specific geography)

MEPPI’s Service Center Division (SCD) is looking for a Field Service Technician II to perform service support activities for single and three-phase Uninterruptible Power Supplies (UPS) and peripherals. In this role, you’ll deliver on-site troubleshooting, repairs, and preventative services while supporting both internal and external customers with world-class technical expertise.

Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products.

Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users.

Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status.

Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service.

Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection.

Master the Details: Identify, evaluate, and repair routine product failures; elevate non-routine issues as needed.

Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers’ long‑term investments.

Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.

Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment.

Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures.

Stay Professional: Submit accurate expense reports in accordance with company policies.

Education: Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.

Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment.

Analytical

Skills:

Advanced analytical and problem‑solving skills with the ability to diagnose complex issues.

Certifications: OSHA-10 Construction and NFPA-70E certification.

Communication: Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers.

Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols.

Technology Proficiency: Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems.

Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.

Retirement Security: 401(k) plan with company match up to 4%.

Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays per year.

Career Development: Training programs and educational assistance to support your growth.

Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.

At MEPPI, you’re not just another technician—you’re a vital part of our mission to provide reliable, innovative power solutions. As a U.S. affiliate of Mitsubishi Electric, we’ve been solving critical facility challenges since 1985. Join us in building the future of critical infrastructure with a team that values your expertise and ideas.

Equal Opportunity

Employer:

MEPPI is committed to building an inclusive workplace and welcomes applicants from all backgrounds.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement become the property of MEPPI.

Applicants are considered for…