Senior Program Manager, Engineering Delivery

Senior Program Manager, Engineering Delivey
Remote | Product and Development | Full-Time

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

Reporting to the Chief Technology Officer, we are looking for a strategic and detail-oriented Senior Program Manager to drive operational excellence across all engineering work streams at Ncontracts.

The Senior Program Manageris responsible for creating comprehensive milestone plans across all engineering initiatives, managing resource allocation, tracking dependencies, and ensuring visibilityintoproject health across the organization. This strategic position works directly with engineering leadership and in partnership with Product Operations to drive predictable delivery,optimizeresourceutilization, andestablishengineering metrics that inform data-driven decision-making.

This role is critical in ensuring

Ncontracts' engineering organizationoperateswith maximum efficiency and transparency as we scale our platform and expand our product offerings to serve the financial services industry.

• Create andmaintaincomprehensive milestone plans for all engineering work streams, clearly defining deliverables, timelines, and success criteria
• Identify and map dependencies across teams, products, and initiatives to proactively mitigate delivery risks
• Track project progress across all engineering teams,identifyingslippage early and working with teams to develop mitigation strategies
• Facilitate cross-functional planning sessions and ensure alignment between engineering, product, and operations
• Run program status meetings and coordinate cross-team synchronization to keep initiatives on track

• Manage resource allocation across engineering work streams, ensuringoptimalutilizationandidentifyingcapacity constraints
• Identifyresource contention issues and work with engineering leadership to resolve conflicts and prioritize work
• Provide visibility into resource capacity planning to support strategic hiring and contractor decisions
• Partner with third-party vendors and offshore teams to ensure delivery commitments are understood and met

• Establish andmaintaincomprehensive engineering metrics including velocity, cycle time, deployment frequency, and quality metrics
• Build andmaintainexecutive dashboards that provide real-time visibility into engineering delivery and health
• Partner with Product Operations to ensure alignment on success metrics and delivery KPIs
• Generate regular status reports for engineering leadership and executive stakeholders
• Drive continuous improvement initiatives based on metrics insights and delivery patterns

• Establish and refine delivery management processes, tools, and best practices across engineering
• Champion Agile/Dev Ops practices and drive adoption of delivery excellence standards
• Serve as a trusted partner to engineering directors and VPs on delivery strategy and operational excellence
• Navigate organizational complexity and build strong relationships across engineering, product, and business teams

• 5+ years of experience in program management, delivery management, or engineering operations roles
• Proven track record managing complex, multi-team engineering initiatives in a software product company
• Deep understanding of software development lifecycle, Agile methodologies, and Dev Ops practices
• Strong analytical skills with experienceestablishingand tracking engineering metrics and KPIs
• Experience with project management tools (Jira, Asana, Linear, etc.) and data visualization platforms
• Excellent communication skills with ability to present complex information to executive stakeholders
• Strong problem-solving abilities and experience navigating organizational complexity
• Self-starter who can work independently and drive initiatives without constant oversight
• Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)

• Technical background with hands-on software engineering or…