Technician, Engineering

Position Summary

The Field Service Engineering Technician provides technical support and report writing for Field Service technicians to ensure repairs are completed and documented in compliance with TPI and OEM standards. Acts as the point of contact for field technicians and field supervisors regarding engineering issues and processes. Interacts with customer engineering staff to communicate as found conditions, repair progress, and final reports.

Assists with the maintenance of existing procedures and the creation of new procedures as needed with support from more senior engineering and other staff.

• Compile photos and other repair data into complete repair reports and submit to customers for approval, notify field technicians of approval or rejection.
• Review repair process photos submitted by technicians - identify deviations from approved TPI and customer repair standards.
• Identify corrective actions as needed for defective repairs and communicate required steps to field technicians.
• Support field technicians by approving work at engineering hold points or obtaining approval from customers or senior engineering staff.
• Communicate findings to customers during exploratory phase of repairs, communicate BOD and solicit repair instructions for damage outside the limits of standard procedures.
• Support continuous improvement initiatives as directed by management team members.

• Associate’s degree in an engineering field, and 2+ years of experience in engineering functions related to composite repairs, or equivalent combination of education and experience.
• Basic foundation in engineering concepts with the ability to work within company business and quality systems.
• Able to read and interpret prints and drawings.
• Strong English communication skills including strong technical writing skills and willingness to write. Must be able to create and write clear and detailed records and documents.
• Ability to work independently and as a team and able to communicate with all positions and personalities.
• Ability to stay focused and perform in a fast-paced and deadline-driven environment.
• Good analytical and problem-solving skills, strong attention to detail.
• This is a remote / work-from-home role with travel required to sites as needed (expected to average 20% of the time or less)
• Must have a valid US driver’s license and driving record meeting company standards.