Field Support Engineer; Plano, TX

JOB TITLE: Field Support Engineer

DEPARTMENT: Service Support

REPORTS TO: Field Support Manager

EMPLOYEE TYPE: Full-Time

LOCATION: Plano, TX

SALARY: is commensurate with relevant and previous experience

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, LED Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

We’re looking for a well‑rounded Field Support Engineer (FSE) who is responsible for providing world‑class on‑site assistance to our customers with installation, calibration, troubleshooting, and repairing of ATE power measurement systems. The FSE will resolve customer issues assigned via technical assistance requests within the prescribed resolution time or will escalate when all options are exhausted. The FSE will learn and understand Chroma Power Pro, Battery Pro and Captivate software packages to the level of diagnosing and resolving problems and training customers on proper usage.

Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!

• Provide on‑site installation, calibration, troubleshooting and repair of ATE power measurement systems, Battery Test Systems and instruments at customer locations
• Provide pre‑sales technical support to articulate product functionality and features
• Maintain Product Demo room with operational equipment
• Conduct product demos / training at Chroma, customer facilities or online
• Resolve customer issues assigned via customer requests for technical assistance within the prescribed resolution time or escalating when all options are exhausted
• Ability to travel domestically and/or internationally up to 60%; weekend travel will be required as necessary
• Read schematics and apply electronic theory to customer issues involving Chroma AC power test instruments, duplicating customer setups to assess problems
• Diligently solve and follow up on customer issues
• Become proficient with Power Pro, Battery Pro, Soft Panel and Captivate software
• Continuously review processes for improvements
• Practice effective time management

• Minimum two years of formal technical school in electricity/electronics and five years or more experience in use of AC power electronics / Battery Test Solutions, OR a four‑year degree in Electronic Technology or Electrical Engineering
• Capacity to work under tight or shifting deadlines and adhere to procedures
• Solid electrical knowledge to understand industry requirements
• Logical approach to problem solving
• Professional level verbal and written communication skills
• Proficient in MS Office
• Ability to work out of a home office
• Field Service experience in a technical discipline is a plus
• Must be a U.S. Citizen, or a Permanent Resident
• Knowledge of Power Pro or Battery Pro software is a plus
• Knowledge of LabVIEW environment is a plus
• Prefer someone who speaks Mandarin

This is a non‑supervisory position

General office skills and dexterity are required. Must be able to lift 30 pounds.

• Bonus programs based on individual and company performance
• Vacation, sick, bereavement time
• Medical, dental, and vision plans for employees and dependents
• Life insurance, AD&DD, long‑term disability, and employee wellness programs
• 401(k) retirement accounts with immediate vesting of company contributions
• Profit sharing programs

Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.