Software Engineer, Technical Suport Night Shift
Norcross, Gwinnett County, Georgia, 30003, USA
Listed on 2026-05-03
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Engineering
Software Engineer, Technical Support
Full remote job, eligible to work from Georgia, Michigan, New York, Texas, Utah, or Wisconsin.
Dematic seeks a Software Support Engineer to provide second‑level customer support and maintain software across the Global Software Organization. The role includes rotating 12‑hour night shifts (four nights on, four nights off) and close collaboration with customers, first‑level technicians, and internal engineers. On‑site emergency support may be required. Candidates should possess knowledge of multiple programming languages, operating systems, databases, and networking.
Benefits- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
The base pay range is estimated at $65,000.00 - $94,500.00. Final compensation will be determined by location, education, experience, and skills.
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Responsibilities- Assist project and technical engineers in integration of new systems.
- Assist technical and development personnel in application quality testing.
- Work onsite to install, commission, and test installation of material handling solutions.
- Provide specified technical support to customers onsite.
- Troubleshoot server hardware, Ethernet networks and other peripherals such as printers.
- Review Sales and Estimating Functional Specifications documentation.
- Travel approximately 20% of the time to different customer locations and Dematic locations across the United States.
- Participate in an on‑call rotation during non‑business hours.
- Bachelor's Degree in Computer Science, Software Engineering, or a related field.
- At least 2 years' experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry).
- Experience with Oracle databases.
- Experience with MS SQL Database.
- Experience with Windows operating systems.
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