Sr. Field Service Supervisor

Job Description

As a Sr. Field Service Supervisor here at Honeywell, you will lead and manage our field service team to ensure efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross‑functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

You will report directly to our Sr. Manager for IQO (Installation, Quality, and Operation) and you’ll work on a Remote work schedule.

In this role, you will impact the success of field service operations, enhance customer satisfaction, and contribute to the growth and efficiency of Honeywell’s service delivery.

• KEY RESPONSIBILITIES
• Establish professional relationships and communications with customers, program directors, operational leaders, project managers, project engineering discipline leaders, concept & estimation, ISC and installation team leaders.
• Provide day‑to‑day consultation, leadership, and direction to the IQO site installation teams, particularly during critical activities to ensure issues that impact cost or schedule are immediately recognized and corrected. Encourage resolution of project team day‑to‑day resource conflicts and lead by example through coaching and presenting a highly professional approach to all installation and engineering activities.
• Evaluate department’s resource count, skill levels, and tools to identify upcoming project opportunities that can reasonably be completed with the IQO capacity. Success of this team’s performance is measured via customer satisfaction, adherence to project schedule, and ability to complete the work safely within the pre‑approved budgets.
• Drive culture of change identification, change management, technical risk identification & mitigation, value engineering ideas, techniques & solutions within and across the system & project engineering organization.
• Collaborate with the entire IQO team, including those managed by subcontracted installers, to drive efficiencies in the project execution methodology to reduce cost and/or increase the value delivered to the customer. Develop and enhance the work processes through sharing of lessons learned and creative solutions.
• Actively review, monitor, and control the project’s health and readiness compliance from the installation perspective, providing weekly summary updates to IGS management regarding notable customer concerns, schedule delays, or cost issues.
• Verify that IQO installation teams have confirmed that all required prerequisites (e.g., engineering drawings and documentation, conveyor components, and tools) are in place prior to commencing the work, including the short‑schedule tie‑in tasks.
• Ensure that the installation team understands project requirements of schedule, quality, and cost and are following guidelines for customer engagement.
• Drive billability of the IQO group (95% billable hours), project cost forecast accuracy, monitor execution team hours & financials to ensure projects are completed within agreed cost budget, any EAC changes due to installation are logged in CORA and have been approved before the EAC variance is shown in the forecast.
• Ensure common methods, procedures, techniques, tools, and products as agreed by the knowledge communities / leaders are being effectively applied and provide feedback for future improvement. Ensure skill deployment, training & knowledge transfer within the execution team and ensure processes & procedures are updated with lessons learned on regular basis.
• Establish and maintain good working relationships with numerous personnel in management, engineering, and ISC, all of whom are greatly dependent on the IQO team insights, analytical ability, and judgment.
• Escalate customer feedback, internal/external risks, and schedule changes within the organization while working closely with project managers for possible mitigation.
• Ensure customer feedback is collected on all the IGS projects at various customer touch points of the project, including kick‑off meetings, design reviews,…