Director of Solutions Engineering

Director of Solution Engineering Position Summary

The Head of Solution Engineering is a senior leadership role responsible for building and leading Luminator’s technical pre‑sales, solution design, and field‑readiness organization. This leader ensures a seamless, high‑quality technical experience across the customer lifecycle—from early discovery and system design through deployment, training, and implementation before handoff to Support.

This role owns the strategy, structure, and performance of the Solution Engineering team, including Solution Engineers, Onsite Maintenance Technicians, and specialized technical resources supporting OEMs and agencies. The Head of Solution Engineering is accountable for elevating customer touchpoints, accelerating revenue, and strengthening Luminator’s reputation as a trusted, technically excellent partner.

Responsibilities will align to mutually agreed‑upon organizational needs. OKRs and supporting KPIs will be established collaboratively.

This is a remote position with up to 50% travel.

• Build and lead a high‑performing, customer‑centric Solution Engineering organization supporting Commercial, Product, and Operations.
• Define the long‑term vision for technical pre‑sales, solution design, and field‑readiness capabilities.
• Establish scalable processes for surveys, PDIs, technical assessments, SOW development, and solution validation.
• Partner with Commercial leadership to align technical resources with regional priorities and revenue targets.

• Drive revenue growth across maintenance services, spares, upgrades, and major projects through timely, accurate, and compelling technical engagement.
• Implement a presales technician model to accelerate surveys, improve SOW quality, and increase win rates.
• Support OEM and agency partners with technical expertise that improves customer experience and reduces friction.
• Identify upsell, cross‑sell, and lifecycle modernization opportunities based on customer needs and system performance.

• Lead a distributed team of Solution Engineers and Onsite Maintenance Technicians across North America.
• Foster a culture of accountability, responsiveness, and continuous improvement.
• Ensure team members are trained on Luminator’s full bus‑technology product portfolio.

• Oversee creation and accuracy of Statements of Work; ensure surveys and site visits are completed efficiently and consistently.
• Develop standardized documentation, processes, and tools that improve quality and reduce cycle time.
• Partner with Product Management to bring field insights into roadmap decisions.
• Collaborate with Operations and Support to ensure smooth handoffs from pre‑sales to deployment to long‑term service.
• Provide technical input for demos, proofs of concept, and pilot implementations.
• Work closely with Product and Engineering to understand features, limitations, and upcoming enhancements.

• Serve as a senior technical representative for key customers, OEMs, and strategic partners.
• Support escalations, complex integrations, and high‑visibility deployments.
• Ensure Luminator’s solutions are positioned as reliable, intuitive, and aligned with customer operational priorities.

• A fully operational, high‑performing Solution Engineering organization functioning as a turnkey technical arm of Commercial.
• Faster survey and SOW turnaround times, resulting in higher win rates and accelerated revenue.
• Stronger customer satisfaction and increased trust in Luminator’s technical capabilities.
• Improved alignment across Commercial, Product, Operations, and Customer Experience.

• 10+ years in solution engineering, technical pre‑sales, systems integration, or related technical leadership roles.
• Proven success leading distributed, customer‑facing technical teams.
• Strong understanding of transit technology, embedded systems, software platforms, or complex hardware‑software ecosystems.
• Strong SME expertise in the areas listed above and/or hands‑on technical experience with network‑attached remote device communications, including…