Field Engineer - Emergency Call Handling - US Remote

Job Description

Remote location:
Candidates in CST or EST. Over 75% travel required.

The Emergency Call Handling (ECH) Field Engineer reports to the ECH Field Engineer Manager. The Field Engineer is accountable for system implementation based on site design specifics, including on‑site configuration, testing, cut, and post‑cut support for Motorola's on‑premise and cloud‑hosted ECH solutions.

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS‑based applications.
• Performs site verification testing prior to cutting a site into a production environment.
• Configures and troubleshoots connectivity between local site infrastructure and cloud‑hosted application environments.
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
• Participates in pre‑contract oral presentations and customer negotiations as required.
• Maintains subject matter expert skills in emerging cloud‑native public safety technologies.

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology.
• 3+ years of deployment and integration of complex IP products and systems.
• Experience with cloud platforms and deployment models (e.g., Azure, AWS, or private cloud environments).
• Experience with cloud‑based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
• Installation, administration, and troubleshooting of server virtualization (VMware ESXi v6+ and/or Microsoft Hyper‑V 2012+); database servers (Microsoft SQL Server 2008 R2/2012/2016); server operating systems (Windows Server 2008 R2 and 2012 R2); workstation operating systems (Windows 7 & 10);
  Linux; network switches (Cisco IOS); firewalls and routers (Fortinet Forti Gate); server hardware / workstation hardware.
• Previous experience in public safety applications deployment and integration, and/or operations and administration.
• Judgment in selecting methods and techniques for obtaining solutions.
• Critical thinking skills to solve problems and make decisions.
• 75% travel required.

• College degree in Engineering, IT, or Technology.
• 3+ years of experience in the deployment or integration of complex IP products and systems.
• Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals).
• CompTIA Network+ and Security+.

$75,000 - $85,000

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.