Field Service Engineer; m​/f​/d

Field Service Engineer (m/f/d)

DE | Office - Ulm, Remote Germany
Full-time
Permanent employee

We’re seeking an experienced Field Service Engineer (m/f/d), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project management skills to deliver an exceptional service experience.

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards in-house with our R&D team
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.

• Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.

• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.

• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in field service roles, preferably in Med Tech, Bio Tech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training to diverse audiences.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%)
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.

• Attractive compensation package, including a competitive base salary and stock options
• Key role in a highly advanced and fast-growing startup company
• Impactful product promoting better understanding and treatment of cancer
• International team, from over 30 different nationalities
• Positive work environment with open communication and a collaborative mindset
• Onsite work at state-of-the-art facilities with home-office opportunities I Hybrid model
• Indefinite employment contract
  30 vacation days
• Flexible working hours
• Annual health budget (Allianz bKV)
• EGYM Wellpass
• Relocation support