Engineering Technician, Enterprise Services

About

Simpson Strong‑Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established the 9 Principles of Business that guide our company values and have made Simpson Strong‑Tie an inspiring place to work since 1956.

Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

The Engineering Technician provides customer technical support for metal plate connection (MPC) wood truss designs and wood truss repairs created in the Simpson Strong‑Tie Integrated Component Systems software by Simpson Strong‑Tie Component Manufacturer (CM) customers. The Engineering Technician supports the Engineering Team by coordinating with CM customers to ensure that submitted designs are sealed in accordance with adopted building codes and design standards, as well as other technical projects that support the Engineering Team.

• Review customers' truss design drawings for pre-established engineering issues and coordinate necessary changes when required. Coordinate the information gathering and the design of truss repair details for customers. Support sealing engineers by reviewing truss designs and coordinating engineering service with branches and customers. (70%)
• Support CM customers in the proper use of Simpson Strong‑Tie Integrated Component Systems software and provide customer technical support for sealed truss designs. (20%)
• Develop and maintain workflow and process documentation in Confluence and JIRA that supports the Component Review and the Truss Engineering Software teams. (10%)

• Bachelor's degree in engineering or construction‑related field preferred. Qualified EIT applicants preferred with prerequisite experience, knowledge, and skills.
• 1–4 years related experience and/or training in MPC wood truss design and engineering.
• Communication:
  Able to clearly communicate by phone and email with external and internal customers with limited supervision.
• Teamwork:
  Ability to build and sustain cooperative working relationships and contribute in a highly collaborative digital environment with remote teams and individuals.
• Software
  
  Skills:
  
  Able to quickly and effectively become proficient in unfamiliar software platforms and applications.
• Self‑management:
  Ability to display a high level of initiative, effort, and commitment towards completing assignments in a timely manner with minimal supervision.
• Analysis/Reasoning:
  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Problem Solving:
  Ability to identify the information needed to solve a problem effectively.
• Organization:
  Ability to diligently attend to details and pursue quality in accomplishing tasks.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. The employee may occasionally push or lift up to 25 lbs.

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

This position requires domestic travel up to 10% of the time.

This full‑time, exempt position offers location flexibility within the U.S., with domestic remote work options available for the right candidate.

Relocation is not available for this position.

$59,200 – $77,000 per year

• Quarterly bonuses/commission: eligible for a bonus or commission,…