Field Service Technician

Field Service Technician (High-end medical equipment – training provided)

Successful international manufacturer of high-end medical equipment is expanding into the US Market and is actively building out its nationwide field services team. They are now expanding into the Memphis, TN region and are actively seeking a high-quality Field Service Technician to fill this newly created position. The client is seeking a candidate with the following: excellent job stability; at least 2 years of education in electronics/engineering and/or military training in electronics/avionics;

and the strong desire to move into the bio‑medical equipment industry. The Field Service Technician will work remotely from your home office when not traveling to hospitals / imaging clinics to service accounts/equipment. Our client will provide extensive training (classroom and field) to get you up to speed. If the above sounds like you, we would love the opportunity to discuss this opportunity in more detail.

We are actively interviewing for this key position.

The key responsibility for the Field Service Technician is to service, maintain and install high-end medical equipment (digital imaging) with an industry high 99.8% uptime. We offer an internal certification process and ample opportunities for advancement as we continue to build out our team in the US. Our client is a global, award‑winning medical equipment manufacturing and service company that’s been built for the modern world from the ground up, with more FDA‑cleared products across modalities than any other recent market entrant.

We are looking for a medical imaging field service engineer to service, maintain and occasionally install our MRI & CT scanning systems at customer sites in the Memphis, TN region. If you are a self‑starter, love working independently, are truly energized by breakthrough technologies, and want to play a key role in a start‑up enterprise, then please read on…

• Based remotely out of your home office, provide top‑level on‑site service support that sets the benchmark for the medical imaging industry;
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble‑shooting, maintenance, and updates on designated products;
• Embrace new technology while leveraging core strengths in customer service and service support;
• Play a key role in new, first‑of‑a‑kind medical imaging system product launches in the US market;
• Continually build competence in providing technical assistance and support to our customers;
• Attend service training courses overseas and work toward completion of the Client’s Professional Certification.

• Associate’s degree in technical field and/or equivalent experience preferred. Strong preference for candidates with Electrical Engineering or Electronics Engineering degrees.
• Ability to work remotely from your home office when not out in the field.
• Familiarity with hardware/software of diagnostic imaging equipment (MR, CT, PET, DR, etc.) and previous experience with this equipment is a plus, but not required.
• Client strongly prefers candidates with prior military experience – especially prior enlisted veterans with electronics, avionics, or similar high‑end equipment service and maintenance specialties.
• Our client will also strongly consider Clinical Engineers / Biomedical Engineers who currently support medical equipment such as respiratory, bio‑medical, x‑ray, infusion pumps or similar medical equipment.
• Candidates must have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems; — key requirement.
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity.
• Strong customer facing skills needed for working with customers and internally at all levels.
• A flexible approach to work and travel with strong commitment to customer satisfaction and company success.
• Valid driver’s license and good driving record required.
• Ability to travel up to 50% the first 6 months to receive extensive “on the job” training in different regions and attend formal training sessions. Then enjoy overnight travel in the 10% range once fully trained.

Base salary range is 60k to 80k. This position is non‑exempt and eligible for overtime pay. Position is also bonus eligible up to 5% and a vehicle is provided (or a vehicle allowance if preferred by employee). This is a full‑time permanent position with full benefits and offers the opportunity to obtain an internal certification.