Talent Pool – Service Engineers & Service Technicians
New York, USA
Listed on 2026-05-31
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Engineering
Field/Service Technician
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best‑class products, services, and solutions that are mission‑critical for the energy transition.
You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Drive customer satisfaction by competent and timely execution on a high‑quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by a dedicated and professional approach to the customer.
Responsibilities- Service Delivery:
Perform service tasks such as installation and commissioning of equipment and routine maintenance independently; identify technical problems and make analysis through remote or on‑site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements, etc.). - Customer Approach:
Contribute to customer satisfaction by executing service work according to customer order and expectation; maintain a good relationship with customers; identify new sales opportunities and communicate them internally. - Materials & Supply:
Coordinate, prepare, and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities. - Documentation & Reports:
Prepare all documents and reports to be signed by the customer representative; report work done in a timely manner and follow up when needed. - Troubleshooting:
Troubleshoot simple equipment failure and make recommendations to avoid repeating the problem in the future. - Operational Excellence:
Provide recommendations to management to improve operations and customer service. - Health, Safety and Integrity:
Apply safety rules and safe practices as well as environmental responsibilities; report unsafe practices and incidents.
- Diploma in Mechanical Engineering or a similar field.
- Sound knowledge in reading technical drawings and measuring instruments; ability to identify, diagnose, and resolve technical issues efficiently.
- Experienced in dealing with customers with different backgrounds, handling service jobs with high safety and quality standards.
- Working in a difficult environment (temperature, noise, dirt).
- Willingness to travel to client locations for on‑site support and to work irregular hours as needed.
- Seattle, WA
- Los Angeles, CA
- Chicago, IL
- Houston, TX
- Somerset, NJ
- Miami, FL
- Health & Wellness
- Medical, Dental, and Vision Insurance with a variety of plans.
- Health Savings Account (HSA) / Flexible Spending Account (FSA).
- Employee Assistance Program (EAP).
- Financial Security
- Competitive Salary with regular reviews.
- Retirement Plan: 401(k) with company matching.
- Life & Disability Insurance.
- Work‑Life Balance
- Paid Time Off (PTO), generous vacation, sick days, holidays.
- Flexible Work Options: hybrid or remote work depending on role.
- Parental Leave: paid leave for new parents.
- Professional Development
- Learning & Development: training programs, certifications, courses.
- Tuition Reimbursement for continuing education.
- Career Advancement: opportunities for internal mobility and leadership training.
- Additional Perks
- Employee discounts, wellness programs, and social events.
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