Autonomous Vehicle Remote Guidance Manager

As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end‑to‑end integration, fleet operations to next‑generation self‑driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we’re an integral part of Volkswagen Group's future success.

• 7+ years of senior operations management experience in autonomous systems, transportation, logistics, aviation, mission‑critical control centers, or related fields

• Bachelor’s degree (Logistics, Engineering, Business, or equivalent)

• Leadership and management experience in complex & cross‑functional organizations.
• Strong collaboration and teamwork skills, empowering, coaching and mentoring individuals incl. relationship building across different levels of the organization.
• Ability to collaborate cross‑functionally with Product, Engineering, Safety, and Legal teams to enhance systems, tools, and workflows.
• Strong passion, ownership, and highly responsible working style, incl. continuous self‑reflection and improvement.
• Ability to think in scenarios, Excellent process understanding and process drafting skills incl. data flows. Ability to draft concept scenarios and derive recommendations for business setup.
• Real‑Time Decision‑Making skills, working under high pressure Safety Critical Operations.
• Safety & Compliance orientation.
• Data driven approach to continuous improvement of KPIs and operational processes.
• Ability to understand comprehensive and complex interdependencies and ability to extract action & improvement plans
• Strong focus on execution and profitable scaling of operational tasks and processes.
• Excellent verbal and written communication skills to present the company in front of stakeholders.
• Excellent cross‑cultural collaboration skills across different business and technical domains.
• High resilience and structured management in fast‑scaling, tech‑enabled environments.

• Deep understanding of teleoperations, connectivity infrastructure, and safety‑critical operation.
• Deep understanding of Safety Protocols and regulatory requirements for AV operations or similar industries.
• Experience in incident documentation and escalation according to industry best practices.
• Basic understanding of autonomous systems, incl. vehicle hardware and software stacks used in AVs.
• Vendor & Technology Management:
  Competence in evaluating, selecting, and managing technology and infrastructure vendors.
• Strategic Operational Planning:
  Expertise in developing and aligning operational strategies with organizational goals for safety, customer experience, and cost efficiency.
• Remote Operations Management:
  Deep understanding of remote monitoring and intervention operations, including multi‑market coordination and performance oversight.
• Workforce & Capacity Planning:
  Strong capability in staffing models, resource forecasting, and long‑term operational scaling.
• Process Design & Standardization:
  Expertise in developing and implementing standard operating procedures (SOPs) for monitoring, intervention, and incident management.
• Continuous Improvement:
  Familiarity with Lean, Six Sigma, or Kaizen methodologies for driving operational excellence.

• Demonstrated success scaling multi‑site, 24/7 operations.
• Experience working with Remote Guidance for autonomous vehicles in ride sharing operations
• Technical and business knowledge of automotive sharing vertical
• In‑depth and hands‑on experience from contract discussions to delivery of product for B2B customers
• Familiarity with AV regulations, including reporting and investigations with federal, state, and local authorities.

• Domestic and international travel required up to 25% of work time

We are seeking a detail‑oriented, safety‑driven Remote Guidance Manager to conceptualize, build‑out, support, and guide autonomous vehicle (AV) operations across real‑world deployment…