Engineering Technician, Enterprise Services

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

The Engineering Technician provides customer technical support for metal plate connection (MPC) wood truss designs and wood truss repairs created in the Simpson Strong-Tie Integrated Component Systems software by Simpson Strong-Tie Component Manufacturer (CM) customers. The Engineering Technician supports the Engineering Team by coordinating with CM Customers to ensure that submitted designs are sealed in accordance with adopted building codes and design standards, as well as other technical projects that support the Engineering Team.

WHAT YOU'LL BE DOING (% of Time)

Review customers' truss design drawings for pre-established engineering issues and coordinate necessary changes when required. Coordinate the information gathering and the design of truss repair details for customers. Support sealing engineers by reviewing truss designs and coordinating engineering service with branches and customers. (70%)

Supports CM customers in the proper use of Simpson Strong-Tie Integrated Component Systems software and provide customer technical support for sealed truss designs. (20%)

Develop and maintain workflow and process documentation in Confluence and JIRA that supports the Component Review and the Truss Engineering Software teams. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

* Bachelor's degree in engineering or construction related field preferred. Qualified EIT applicants preferred with prerequisite experience, knowledge and skills.

* 1 - 4 years related experience and/or training in MPC wood truss design and engineering.

* Communication:
Able to clearly communicate by phone and email with external and internal customers with limited supervision.

* Teamwork:
Ability to build and sustain cooperative working relationships and contribute in a highly collaborative digital environment with remote teams and individuals.

* Software

Skills:

Able to quickly and effectively become proficient in unfamiliar software platforms and applications.

* Self-Management:
Ability to display a high level of initiative, effort and commitment towards completing assignments in a timely manner with minimal supervision.

* Analysis/Reasoning:
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

* Problem Solving:
Ability to identify the information needed to solve a problem effectively.

* Organization:
Ability to diligently attend to details and pursue quality in accomplishing tasks

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

TRAVEL

This position requires domestic travel up to 10% of the time.

WORK STATUS & LOCATION

This full‑time, exempt position offers location flexibility within the U.S., with domestic remote work…