Principal Service Engineer IS, Digital Experience, Virtual

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Principal Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service-turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You'll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience‑driven operations.

When issues arise, you're the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap-defining what "good" looks like for endpoint experience and translating complex data into business‑level impact.

If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you.

Providence offers remote work opportunities for candidates residing within a daily commuting radius-up to 75 miles-from any of our primary office locations listed below.

+ Alaska:
Anchorage

+ Western Washington:
Seattle, Redmond, Renton, Olympia

+ Eastern Washington:
Spokane

+ Washington - Clark County:
Vancouver

+ Oregon:
Portland

+ California - Humboldt County:
Eureka

+ Northern California:
Santa Rosa, Sonoma

+ Southern California:
Los Angeles, Irvine, Anaheim

+ Montana:
Missoula

+ Texas:
Lubbock

Required Qualifications:

+ Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering
-OR- a combination of equivalent education and experience

+ 8 or more years of related experience

+ Strong experience in automation, specifically related to deployment, recovery, or other manual processes

+ Strong experience with n-tier solutions.

+ Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

+ Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

+ Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

+ Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

+ Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

+ Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering
-OR- a combination of equivalent education and experience

+ Experience in a Healthcare environment

+ 8 or more years of Information Technology experience

+ 3 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink

+ Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf)

+ Strong

Experience with source code version control using Git/Git Hub

+ Strong Experience in process automation using Powershell or Bash

+ Proficiency in Nexthink for endpoint analytics and experience management

+ Strong Power Shell scripting skills for automation and systems management

+ Hands-on experience with Microsoft Intune for modern device…