Senior Field Service Engineer - Remote

Company Description

Job Description

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom Engineering serves a global customer base through subsidiaries in Germany, India, and China.

Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO₂ and NOₓ emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility-delivering meaningful competitive advantage.

Position Summary

Bloom Engineering Company is seeking a highly experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems.

The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.

-based engineering, sales, and service teams.

Key Responsibilities

* Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally

* Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues

* Review, adjust, and support PID loop programming in single- and multi-loop control systems

* Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers

* Serve as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management

* Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety

* Mentor and support less-experienced service personnel, contractors, or local support resources as required

* Collaborate closely with U.S.

-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects

* Prepare detailed service reports, timesheets, and technical documentation following each field assignment

* Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations

Commercial & Customer Support Responsibilities

* Support Bloom Engineering's commercial efforts by:

* Making spare parts recommendations to Bloom Engineering's installed customer base

* Gathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation

* Collecting and relaying technical details related to customer warranty claims

* Build, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering

Qualifications

* A bachelor's degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline).

* Minimum of ten (10) years of field service experience supporting industrial combustion or heating systems

* Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat

* Minimum of two (2) years of direct experience working with Bloom Engineering equipment

* Demonstrated experience supporting industrial customers

* Working knowledge of NFPA 86 and comparable industrial combustion safety codes

* OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)

* Valid driver's license required

* Valid passport or ability to obtain a passport

* Willingness and ability to travel up to 80% of the time (90+% of…