Field Service Engineer Austin, TX Area

Summary

The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and process optimization of Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing The Company with professionalism and expertise.

Perform on-site installation, configuration, and startup of advanced SMT automation systems across North America.

Execute system retrofits, upgrades, and custom equipment modifications.

Diagnose and resolve complex mechanical, electrical, software, and process-related issues.

Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.

Collaborate with internal engineering teams to elevate and resolve advanced issues.

Deliver structured operator and maintenance training for customer personnel.

Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.

Prepare clear, detailed service reports, documentation, and feedback to customers and management.

Serve as a technical liaison between customers and engineering departments. Communicate effectively with both technical and non-technical stakeholders.

8:00 AM – 5:00 PM. Work from home.

Austin, TX (or within a 50 mile radius around Austin).

$60,000 – $85,000 (Depending on Experience). Comprehensive benefits package includes:

Saturdays, Sundays, and company-observed holidays.

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.
• Experience with SMT equipment strongly preferred; other SMT/automation equipment experience considered.
• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
• Solid understanding of Windows-based operating systems, software installation, and system configuration.
• Familiarity with networking concepts and modern computing applications.

• Strong problem-solving abilities with a customer-first mindset.
• Ability to work independently with minimal supervision while thriving in a team environment.
• Excellent communication and interpersonal skills.
• Flexibility to travel extensively (up to 75%) and adapt to changing schedules and customer needs.