Data Center Operations & Digital Services Manager | Remote - Pennsylvania,

Data Center Operations & Digital Services Manager

The Opportunity You will manage the execution and growth of data center and digital service operations across North America, supporting critical infrastructure within a power grid service environment. This role combines leadership of a growing operations team with ownership of service delivery performance, ensuring contractual commitments, operational consistency, and customer expectations are met. You will guide team development while working across project management and technical functions to address operational challenges, manage risk, and support the onboarding and lifecycle of service contracts.

Acting as a key interface for customers and internal stakeholders, you will establish governance, strengthen operational processes, and contribute to continuous improvement in digital service execution.

Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes

Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution

Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved

Build and scale operational models and team capabilities while supporting hands‑on execution as needed

Serve as the escalation point for operational, technical, and customer issues

Oversee operational risk management, including identifying issues and implementing corrective actions

Support onboarding, transition, and lifecycle management of new and existing service contracts

Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

Bachelor’s degree in engineering, operations, or a related technical field

10+ years of experience in operations, service delivery, or project/program management

Experience managing cross‑functional teams in an operational or service environment

Experience with digital services, critical infrastructure, or data center operations

Experience building or scaling operational organizations in a global environment

You will gain exposure to digital service delivery within critical infrastructure while working alongside experienced professionals supporting power and industrial systems.

Opportunities to work on innovative technologies that shape the future of energy

A collaborative environment with experienced professionals across the power industry

Access to learning platforms and career development programs

Competitive health and retirement benefits

Paid leave and flexible work arrangements

Location Remote - Pennsylvania, United States of America;
Remote - Georgia, United States of America;
Remote - North Carolina, United States of America

Job type Full time

Experience Management

Job function Engineering & Science

Contract Regular

Publication date

Reference number R0130720

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

All qualified applicants will receive consideration for employment without regard…