Senior Field Service Engineer - Remote

Company Description

Job Description

Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom Engineering serves a global customer base through subsidiaries in Germany, India, and China.

Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO? and NO? emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility-delivering meaningful competitive advantage.

Position Summary

Bloom Engineering Company is seeking a highly experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems.

The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.

-based engineering, sales, and service teams.

Key Responsibilities

• Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally
• Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers
• Serve as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management
• Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety
• Mentor and support less-experienced service personnel, contractors, or local support resources as required
• Collaborate closely with U.S.
  
  -based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations

Commercial & Customer Support Responsibilities

• Support Bloom Engineering's commercial efforts by:
  • Making spare parts recommendations to Bloom Engineering's installed customer base
  • Gathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
  • Collecting and relaying technical details related to customer warranty claims
• Build, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering

Qualifications

• A bachelor's degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline).
• Minimum of ten (10) years of field service experience supporting industrial combustion or heating systems
• Strong understanding of fundamental combustion principles, including air-to-fuel ratios, flammability limits, NO? formation mechanisms, and available heat
• Minimum of two (2) years of direct experience working with Bloom Engineering equipment
• Demonstrated experience supporting industrial customers
• Working knowledge of NFPA 86 and comparable industrial combustion safety codes
• OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
• Valid driver's license required
• Valid passport or ability to obtain a passport
• Willingness and ability to travel up to 80% of the time (90+% of travel will be in the US)
• Able to write reports in…