Sr. Field Service Engineer

About Veeco

Veeco designs, develops, manufactures, and services highly complex, cutting‑edge machines that help leading technology companies solve their most difficult materials science challenges. Our equipment powers technologies that drive digital connectivity, sustainability, and convenience.

We’re looking for material difference‑makers to join our growing team. Interested? Learn more at

At Veeco, Senior Field Service Engineers play a front‑line role in shaping how next‑generation semiconductor technology transitions from concept to reality.

We are seeking a Senior Field Service Engineer (Level
4) to support Ion Beam Deposition (IBD) systems during New Product Introduction (NPI) and customer evaluation tool (eval) deployments. This role is remote‑based in the Boise, Idaho metropolitan area, with frequent, hands‑on engagement at a key customer site where new tools are installed, evaluated, and refined.

This position is ideal for an experienced engineer who thrives in early‑stage, high‑visibility environments—where procedures are still evolving, customer feedback is immediate, and your technical judgment directly influences product readiness, tool adoption, and long‑term success.

You’ll be closely embedded with customer engineering teams, supporting eval tools that help determine how Veeco’s next‑generation technology moves into volume manufacturing.

This is a hybrid role; the home office must be located in the Boise, Idaho metropolitan area, with frequent on‑site support at our customer location in Boise, Idaho. Travel is expected up to 30%.

• Serve as the senior technical expert supporting NPI and evaluation tools deployed at a strategic customer site
• Lead installation, commissioning, calibration, and qualification of new and evolving IBD systems
• Provide hands‑on support for eval tools, working side‑by‑side with customer engineers during process development, learning cycles, and performance validation
• Independently diagnose and resolve complex electro‑mechanical, vacuum, electrical, pneumatic, robotic, and control system issues in a fast‑changing NPI environment
• Act as the primary escalation point for early‑life tool behavior, driving root cause analysis and corrective actions
• Capture real‑world system performance data, issues, and operator feedback to support engineering improvements and design maturity
• Partner closely with internal Engineering, Technical Support, and Product teams to influence tool reliability, usability, and long‑term serviceability
• Build trusted relationships with customer engineering and operations teams through daily collaboration and technical credibility
• Author clear, structured service reports, evaluation summaries, and technical recommendations that inform both customer and internal stakeholders
• Serve as a technical leader and informal mentor, sharing best practices and lessons learned from NPI and eval deployments

• Bachelor’s degree in Engineering or a related technical discipline
• Minimum 8 years of field service experience with complex electro‑mechanical equipment; semiconductor manufacturing experience strongly preferred

• Demonstrated experience supporting new product introductions (NPI), prototype tools, or customer evaluation systems, including early tool life support and qualification activities
• Deep, hands‑on expertise with advanced semiconductor capital equipment, including a strong background in vacuum systems and complex electro‑mechanical platforms
• Advanced technical knowledge of electronics, mechanics, vacuum systems, pneumatics, robotics, motion control, and software‑driven subsystems
• Proven ability to independently troubleshoot, stabilize, and optimize complex systems in ambiguous, fast‑changing early‑stage environments
• Strong system integration, testing, debugging, and structured root‑cause problem‑solving skills
• Experience working in semiconductor fab environments, with strict adherence to cleanroom protocols and site‑specific safety requirements
• Strong sense of technical ownership and accountability, particularly during tool bring‑up, evaluation, and customer qualification phases
• Ability to balance…