Engineering Program Manager II IS - Voice Services - Remote

Engineering Program Manager

The Engineering Program Manager will work with their engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Their responsibilities span the life of the solution or service and include collaboration with engineering and business stakeholders, engaging with caregivers, working with engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and connecting with and supporting the caregiver community.

This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture. Expertise in Cisco/Webex strongly preferred.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• Minimum of 3 or more years of related contact center experience

• Experience in a Healthcare environment.

• AK:
  Anchorage:
  Min: $48.27, Max: $76.22
• AK:
  Kodiak, Seward, Valdez:
  Min: $50.32, Max: $79.45
• California:
  Humboldt:
  Min: $50.32, Max: $79.45
• California:
  All Northern California - Except Humboldt:
  Min: $56.46, Max: $89.13
• California:
  All Southern California - Except Bakersfield:
  Min: $50.32, Max: $79.45
• California:
  Bakersfield:
  Min: $50.32, Max: $79.45
• Montana:
  Except Great Falls:
  Min: $38.86, Max: $61.36
• Montana:
  Great Falls:
  Min: $36.82, Max: $58.13
• New Mexico:
  Min: $38.86, Max: $61.36
• Oregon:
  Non-Portland Service Area:
  Min: $45.00, Max: $71.05
• Oregon:
  Portland Service Area:
  Min: $48.27, Max: $76.22
• Texas:
  Min: $36.82, Max: $58.13
• Washington:
  Western - Except Tukwila:
  Min: $50.32, Max: $79.45
• Washington:
  Southwest - Olympia, Centralia & Below:
  Min: $48.27, Max: $76.22
• Washington:
  Tukwila:
  Min: $50.32, Max: $79.45
• Washington:
  Eastern:
  Min: $42.96, Max: $67.82
• Washington:
  Southeast:
  Min: $45.00, Max: $71.05

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.