Sr Service Specialist- Combustion

Sr Service Specialist
- Combustion Job Title Sr Service Specialist
- Combustion Job   Work From Home Yes Work Remote Yes Work Hybrid Yes Location Rockford, IL, 61109, US Work From Home Remote Hybrid Other Location Description

SEEKING WEST COAST SR SERVICE SPECIALIST

SUMMARY

Responsible for supporting the key operations of the customers facility by providing specialized skills and knowledge in the servicing and maintenance of key combustion related equipment or systems and ensuring their efficient operations.

RESPONSIBILITIES:

* Apply advanced skills and knowledge to ensure the successful resolution of complex engineering issues by adapting procedures, techniques, tools, and equipment as needed.

* Provide consultation services, technical troubleshooting, product installations and repair services to various types of industrial and commercial equipment.

* Investigate, diagnose, test, calibrate, install, repair and perform preventative maintenance on combustion related equipment and systems at customers' facilities to ensure optimal utilization.

* Collaborate with Engineering group within the Combustion Engineering Department to troubleshoot and determine causes of problems involving mechanical and electrical complications and identifying the appropriate technical solutions to resolve.

* Complete service reports and communicate with customers regarding any operating issues, repairs needed, or service recommendations that would benefit the operations of customers' equipment or systems in a timely manner.

* Support customers, including maintenance personnel, operators and engineers by providing detailed training on equipment processes or procedures.

* Responsible for the successful installation, testing and commissioning of new capital equipment.

* Consult with the Engineering Department when encountering more complex problems or issues by reporting technical information and data for further analysis.

* Advise Engineering Department on any complications or issues experienced in field.

* Maintain and operate all company provided equipment including, cell phones, laptop computers, safety equipment, and company provided PPE required to complete the tasks.

* Respond to customer inquiries in a timely and professional manner.

* Comply with all safety and quality regulations and procedures.

* Other duties and functions as required to meet business demands.

EXPERIENCE AND SKILLS NEEDED

* Theoretical knowledge and understanding of electrical, mechanical, or engineering technology.

* Strong electrical and mechanical aptitude with the ability to read and understand both electrical schematics and mechanical drawings.

* Professional, personable, self- motivated, assertive, persistent, and dependable.

* Able to demonstrate strong technical and problem-solving skills

* Excellent attention to detail, multi-tasking and time management skills

* Requires strong communication, analytical, and planning skills

* Must be able to work effectively both independently and with a team

REQUIREMENTS

* * An Associate Degree in Engineering;
Apprenticeship Certificate; or equivalent

* At least 5+ years of experience in industrial combustion and thermal control systems or in another related field.

* Knowledge of NFPA 86 Standards for Ovens and Furnaces.

* Intermediate knowledge of Microsoft Office products

* Able to use appropriate test and measuring equipment.

* Ability to travel to customer sites.

* Possess a valid driver's license.

WORK ENVIRONMENT

This role involves working in a variety of industrial and commercial environments, including manufacturing facilities and customer sites, where equipment is actively operating. Conditions may include exposure to heat, noise, dust, and moving machinery.

The position requires frequent travel and on-site work, often in dynamic environments where priorities may shift based on customer needs and equipment conditions. Work may be performed both independently and in collaboration with customers, engineers, and internal teams.

Rockford Systems is committed to maintaining a safe and compliant work environment. Employees are expected to follow all safety protocols and properly use company-provided personal protective equipment (PPE). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities…