Field Service Support

Job Details

• Job Category: laser cutting, welding, manufacturing
• Employee Type:
  Full Time, Non-Exempt
• Required Degree: 2 Year Degree
• Travel: 100%
• Manage Others:
  No

The Field Service Engineer will:

• Play a critical role in leading delivery of the service needs of our customers within the West Region's install base
• Perform onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems
• Travel up to 80% to perform service within North American (primarily Western region) and occasionally internationally for training; a valid passport is required
• Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability
• Test, tune, and adjust equipment to obtain optimum operating performance
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
• Support sales activities by collecting and forwarding relevant information
• Report on customer spare part requirements
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Education and

Work Experience:

• Candidate must possess a 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training/experience
• 3 to 5 years relevant field service experience
• Experience with laser or optics is highly desirable
• Problem solving skills to troubleshoot electronic, electro-optical, electrical, software & mechanical problems
• Correctly interpret electrical schematics
• Computer literate education and work experience
• Ability to lift and carry up to 50 lbs
• Ability to work closely with a team as well as independently
• Excellent written and verbal communication
• Command of written and spoken English

The successful candidate will be responsible for performing on-site repairs, preventative maintenance, installations and training on leading-edge laser cutting, welding, and marking systems and subsystems. This position will play an important role in serving as a company liaison with the customer, helping them to optimize their laser process and uptime requirements. If not at a customer site, the candidate will work from home and prepare for future service visits or support the customer service contact center.