Senior Field Service Technican

At ABB
, we help industries run leaner and cleaner, and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Service Manager

In this role, you will execute service work in accordance with ABB quality and safety guidelines, delivering quality customer service and meeting customer orders and expectations. You will ensure customer retention by effectively communicating the service work timeline and expectations.

ABB Smart Power provides energy distribution solutions for data centers, industrial plants, critical infrastructure, and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices such as switches and relays.

Remote work model is available; candidates will be located in Cedar Knolls, NJ.

• Work on‑site with customers to identify opportunities for operational improvement and eliminate pain points.

• Perform field service tasks, including identifying technical issues and conducting on‑site troubleshooting within certified areas.

• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end‑of‑life services, and replacements.

• Support the certification process for Associate Field Service Technicians and Field Service Technicians. Coach technicians, supervise complex site activities, and act as trainer when needed.

• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

• Education and experience:
  • Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years servicing critical power equipment, OR
  • Associate’s degree in electrical technology with 8+ years servicing critical power equipment, OR
  • High School Diploma/GED and equivalent work or military experience (10+ years) servicing critical power equipment.
• Advanced written and verbal communication skills and the ability to collaborate with others.
• Advanced proficiency with Microsoft Office products and moderate ability to project manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership until the job is complete.
• Must already have work authorization that permits work for ABB in the US.

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, including but not limited to hair texture, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit…