Supplier Quality Manager

Job Summary

Reports into:
Head of Quality. The Senior Supplier Quality Manager will be responsible for delivering all aspects of the Supplier Quality Assurance function to ensure that products are fit for purpose and meet customer expectations.

• Strategize and develop the annual supplier qualification and monitoring program for all key suppliers located at various international locations; lead supplier development strategy especially for new solar suppliers that will undergo a rigorous on-boarding and qualification process.
• Execute supplier assessments, audits and development protocols; recommend mitigation and corrective action plan for any identified gaps.
• Support the Procurement team with the supplier approval process by assessing manufacturing/technology capabilities, along with Health, Safety and Environmental Management System requirements.
• Lead New Product Introduction Process and work with Process Engineering and Production teams to ensure proper product qualification and seamless introduction into manufacturing lines prior to formal stage gate approval.
• Develop key metrics (defect rate, NCRs, RMAs, findings etc.), monitor and improve supplier performance, drive quality improvements and work intensively with suppliers on systematic problem-solving, root cause analysis and validate implementation of all corrective and preventive actions.
• Execute intensive review of supplier documentation through Production Part Approval Process (PPAP) – review of product specifications, D/PFMEA, Control Plans, Bill of Materials, material and product data sheets, statistical process control data, (Cpk/Ppk Analysis), packaging, reliability qualification tests, etc.
• Provide timely escalation of internal IQA and process quality issues correlated with supplied materials and drive fast disposition from suppliers and replacement of rejected incoming lots.
• Ensure compliance of suppliers to relevant quality and product certification standards – ISO 9001, ISO 14001, ISO 45001, IEC 61215, UL 61730 and other applicable international and regulatory standards.
• Ensure proper training and qualification to all supplier and internal employees on supplier and incoming quality management systems, procedures and continual improvement initiatives.
• Manage, coach and develop a high performing Supplier Quality team located in the USA and other international sites in Asia.
• Other duties and responsibilities that may be assigned due to criticality and urgency.

• Bachelor’s degree in Engineering or Science with 15+ years manufacturing experience in one or more of the following industries: solar, electronics, semiconductor or automotive.
• Minimum 8+ years experience in supplier quality and/or supplier development.
• Minimum 5+ years experience in Production Part Approval Process (PPAP) and/or Advanced Product Quality Planning (APQP).
• Minimum 5+ years’ experience in managing suppliers located in both US-domestic and other international locations, especially in Asia.
• Intensive experience in statistical process control and analysis using statistical software (e.g, JMP and Minitab).
• Strong background in quality management systems, preferably ISO 9001; certified lead quality auditor.
• Proven experience in root cause analysis, process improvements and implementation of quality control measures.
• Adept in New Product Introduction (NPI) Process with cross-functional coordination with Supply Chain, Engineering, Logistics, Program Management and Production Planning groups.
• Excellent leadership, written and verbal communication and project management skills.
• Fluent in written and verbal communication in both Mandarin and English.
• Willing to do 100% on-site work; remote work not possible unless on business travel.
• Willing to do domestic and international travel (up to 40% max).

• Master’s degree in Engineering or Science
• Certification in Quality Engineering (American Society for Quality - CQA, CQE, CQM)
• Experience in high-volume data management and reporting platforms (Power BI, Tableau, etc.)

Illuminate USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any protected status as defined by law.