Senior Infrastructure Systems Engineer

Sr. Infrastructure Systems Engineer

This is a fully remote position.

This role will provide escalated support and operational maintenance to client environments. This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology.

• Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution
• Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely
• Operate and maintain Windows servers on a virtualized environment (VMWare/Hyper‑V)
• Experience building and working within Azure/AWS environments
• Experience with support and administration of environments with high‑availability and disaster recovery technologies
• Troubleshooting skills to be used to analyze various alerts from servers and get to root cause of the issues
• Understanding of server operating systems, how to remotely manage servers operating systems and hardware
• Assess resource utilization (memory and CPU) to troubleshoot low resource utilization alerts
• Understand network concepts TCP/IP, OSI, VLAN, IP, Subnet Mask, Default Gateway, etc.
• Understanding and management of certificates – what they are used for and how they are generated
• Ability to participate in on‑call rotation
• Ability to perform off‑hours changes when needed

• Management and support of server operating systems (knowledge of deprecated server OS’s will be needed as well: 2008, 2008R2, 2012).
• Management of all installable Windows Roles and Features available for the versions of the MS Operating Systems. Including but not limited to:

• General understanding on how to backup and recovery options for windows server OS’s.
• General understanding on how windows server OS’s security and feature patching works.
• Understand the difference between share and NTFS permissions and how effective permissions are calculated.
• Understand where windows will log issues as well as the various Roles and Features that can be added to any windows server OS. Need to be able to review these log entries and find additional information about the events and possible causes.
• Understanding of a Microsoft Certificate Authority hierarchy (root CA, intermediate CA, etc.) and how certificates are issued and revoked.

• Understand the vSphere components and what their function in the environment is: VCSA (vCenter), hosts, data stores, vSwitches/Port Groups, and VM’s.
• General understanding on how to troubleshoot resource utilization alerts from Hosts, data stores, and VM’s.
• Understand what a snapshot is and what its use cases are (when to use them and when not).
• Understanding of what the VMware Tools are and how to update them.
• Understand what maintenance mode is and how it is used.
• General understanding of how hosts are patched and rebooted.

• Ability to manage and monitor Hyper‑V virtualization infrastructure, including virtual machines, hosts, and networks.
• Implement, configure, and maintain Hyper‑V clusters for high availability and disaster recovery.
• Troubleshoot virtualization issues and provide technical support to users and teams.
• Collaborate with cross‑functional teams to assess and implement virtualization solutions.
• Other responsibilities as assigned by management.

• 7+ years of similar work experience in a client‑facing role
• VMWare certifications VCP/VCAP
• Advanced Power Shell scripting experience
• Ability to perform off‑hours changes
• Proficiency in cloud technology infrastructure, networking, and system integrations.
• Demonstrated ability to respond to client questions and provide timely, professional support.
• Experience performing operational maintenance, system upgrades, and issue troubleshooting.
• Ability to deliver responsive service and quality work products that contribute to client satisfaction.
• Strong client service orientation with…