Unified Collaboration; UC Engineer

Apply prior to the end date:
July 1, 2026

Verizon is seeking Unified Communications Engineers to support UC Engineering and Operational support on the US Navy NMCI UC Infrastructure. The Unified Communication Engineer will serve as subject matter expert OPS support and Service Delivery within Navy Enterprise VoIP, VTC and general Unified Collaboration support. Candidate will utilize a broad knowledge of unified communications, network, server, and telecommunications to design, configure, implement and troubleshoot Navy’s unified communications systems and applications.

Responsibilities include Tier III resolution and support Tier IV, varying implementation projects, troubleshooting and resolving problems.

• Working as part of UC Team to maintain enterprise Cisco voice, video, presence systems.
• Understanding the codecs, protocols of Cisco and Ribbon technologies.
• Implementing Cisco / Ribbon gateways.
• Helping with basic Network troubleshooting.
• Creating, maintaining and updating documentation of voice/video systems.
• Supporting IP communication networks in operations.
• Mentoring and developing junior personnel.

Required qualifications:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Active Secret Security Clearance or the ability to obtain it.
• Located near a NAVY base (i.e., San Diego or Norfolk, etc.).
• DOD 8570 Certified – Security+.
• Federal Gov or Military Agency experience in Telecom space.
• Cisco CCNP Collaboration / Ribbon Technologies (preferred) or related experience.
• Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration Product Suite.
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Emergency Responder, Cisco Prime, Cisco Telepresence Management (TMS).
• Experience with Session Border Controllers, Ribbon SBC / RAMP / Analytics.
• Proven experience and solid understanding of SIP and PRI circuits.

Even better if you have one or more of the following:

• Bachelor’s/Master’s degree in Computer Science/Information technology.
• Strong knowledge of networking principles.
• Excellent testing and troubleshooting skills.
• Strong verbal and written communication.
• Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures and network assessments.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon, including medical, dental, vision, short and long term disability, life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, group home & auto insurance, a matched 401(k) savings plan, paid holidays, personal days, paid parental leave, adoption assistance, tuition assistance, and other incentives.

Compensation may include premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part‑timers, coverage may vary based on individual circumstances.

Annual salary range for the location(s) listed on this job requisition: $109,500 – $209,000.