Unified Communications Engineer

Unified Communications Engineer

We have an opening for a Unified Communications Engineer. You will work independently as a technical expert on a collaborative team, focused on the successful implementation of the Cisco Collaborative Suite of products at LLNL in support of the larger National Nuclear Security Administration (NNSA) complex. This position is in the Enterprise Infrastructure Services (EIS) Division within the Computing Directorate, in support of the LivIT Program.

The position offers a hybrid schedule, blending in-person and virtual presence. You may have the flexibility to work from home one or more days per week.

• Work as part of a team to engineer, implement, and support a Cisco Unified Communications environment with Cisco CMS and Collaborative Edge Services (Cisco Expressways, Instant Message Federation, Web Connectivity, etc.).
• Provide day-to-day operational guidance and support for Cisco Unified Communications Manager, Cisco Expressway, Cisco Meeting Server (CMS), Video Teleconferencing Equipment (e.g., Cisco, Poly, etc.), and Webex.
• Work with team members to develop SLAs, Change Management, RCA, Incident Support, and Voice Documentation (KB Articles, SOP, etc.).
• Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
• Engage with technical staff to contribute to the technical strategy and design to meet business needs.
• Diagnose and resolve moderately complex VoIP/video/web conferencing and/or web application sharing system problems.
• Work collaboratively with a geographically dispersed team.
• Work under limited direction with a moderate degree of maturity, discretion, and judgment.
• Perform occasional work outside normal business hours to provide support for operations and maintenance.
• Perform other duties as assigned.

• Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship.
• Bachelor's degree in a Computer or Engineering related field or equivalent combination of technical training and experience.
• Highly advanced knowledge of Cisco Unified Communications Manager and one or more of the following products:
  Cisco Jabber, Cisco CMS, Video Teleconferencing, Cisco Expressways, and Webex.
• Significant experience successfully performing work and contributing to complex and/or large UC projects.
• Extensive knowledge of Audio Video ports, networking, QOS, ports and protocols.
• Proficiency in authoring, editing, and presenting technical documents.
• Highly advanced experience eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
• Highly advanced written and oral communication skills to effectively communicate with technical and non-technical staff.
• Highly advanced analytical skills to analyze and define solutions for complex telecommunications systems and networks.

$151,620 - $185,640 Annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (depending on project needs)

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine eligibility for access to classified information or matters. All L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

External applicants selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

A job related pre-placement medical examination may be required.

We are an equal opportunity employer that is committed to providing a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.