Cloud Services Engineer

Cloud Services Engineer 2

The Cloud Services Engineer 2 provides technical expertise in the management and support of cloud-based platforms across public and hybrid cloud environments. This role is responsible for testing, analyzing, and supporting cloud infrastructure and services, including compute, storage, networking, and platform services within cloud providers. The Cloud Services Engineer 2 work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Location:

Louisville, KY (Hybrid: 2 days in office per week)

The Cloud Services Engineer 2 monitors cloud platform performance, availability, and cost efficiency across enterprise environments. This role identifies, diagnoses, and resolves technical issues related to cloud service failures, performance degradation, and system integrity. Begins to influence department strategy and makes decisions on moderately complex to complex issues regarding technical approaches for cloud solutions, often working with minimal direction.

Additional responsibilities include but are not limited to:

• Collaborate with Level 2 Cloud and Infrastructure teams to gain expertise in cloud platforms, tools, and processes, identifying opportunities to expand Level 1 and Level 1.5 cloud support capabilities.
• Conduct Level 1 health checks during cloud service incidents and outages, ensuring timely detection, triage, and escalation of critical issues.
• Review and approve changes impacting cloud production environments, ensuring adherence to governance, security, and operational standards.
• Drive Level 1 and Level 1.5 participation in Problem Management to support root cause analysis and continuous service improvement.
• Support and enhance cloud observability (monitoring, logging, alerting) to improve Time to Detect (TTD) and Time to Resolve (TTR).
• Facilitate updates to cloud operational documentation, runbooks, and SOPs to ensure accuracy and scalability of support processes.
• Participate in cloud implementation and migration initiatives, partnering with cross-functional teams to deliver reliable and supportable cloud solutions.
• Review and approve operational activities within Level 1 and Level 1.5 cloud support domains.
• Contribute to cloud strategy, governance, cost optimization, and platform standardization efforts.
• Identify opportunities to leverage automation, Infrastructure as Code (IaC), and emerging cloud technologies to improve reliability and efficiency.
• Monitor and report on cloud utilization, performance metrics, cost management, and operational KPIs to leadership and stakeholders.
• Execute continuous improvement initiatives including automation, process optimization, and self-service capabilities.

Required Qualifications

• Must be a US Citizen
• Bachelor's Degree
• 5 or more years of experience in Cloud Engineering, Systems Engineering, or Infrastructure Operations
• Experience supporting public cloud platforms (e.g., AWS, Azure, Google Cloud)
• Experience with cloud services including compute, storage, networking, identity, and monitoring
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master's Degree in a Technical Field
• Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator/Engineer, Google Cloud Engineer)
• Experience with Infrastructure as Code (Terraform, ARM/Bicep, Cloud Formation)
• Experience with automation and scripting (Power Shell, Python)
• Experience with hybrid cloud and container platforms (Kubernetes, Docker)

Additional Information

This role has a hybrid remote workstyle which may require you to work approximately 2 days a week in the office depending on business needs.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service must meet the following criteria:

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps
• Wired, wireless cable, or DSL connection is suggested
• Satellite, cellular, and microwave connections require leadership approval

Employees working from home in California, Illinois, Montana, or South Dakota will…