Field Support Engineer

Employment Information

Title:

Field Support Engineer
Department:
Service Support

Reports To:

Field Support Manager
Employee Type:
Full-Time

Location:

25612 Commercentre Dr, Lake Forest, CA 92630
Pay Range: $28.69/hr – $38.25/hr

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems for applications in LED lighting, LED drivers, aerospace, defense, military, automotive, medical, battery, solar, marine, and regulatory testing. The Field Support Engineer (FSE) provides world‑class on‑site assistance to customers with installation, calibration, troubleshooting, and repair of ATE power measurement systems.

• Provide on‑site installation, calibration, troubleshooting and repair of ATE power measurement systems, battery test systems and instruments at customer locations.
• Provide pre‑sales technical support to articulate product functionality and features.
• Maintain product demo room with operational equipment.
• Conduct product demos and training at Chroma, customer facilities or online.
• Resolve customer issues assigned via technical assistance requests within the prescribed resolution time or expand when all solutions are exhausted.
• Travel domestically and internationally up to 60%; weekend travel as required.
• Read schematics and apply electronic theory to customer issues involving Chroma AC power test instruments.
• Follow up on customer issues and maintain diligent problem solving.
• Become proficient with Power Pro, Battery Pro, Soft Panel and Captivate software.
• Continuously review processes for improvement.
• Effective time management.

• Minimum of two years of formal technical training in electricity or electronics and five years of experience with AC power electronics or battery test solutions, or a four‑year degree in electronic technology or electrical engineering.
• Ability to work under tight or shifting deadlines while adhering to procedures.
• Solid electrical knowledge to understand industry requirements.
• Logical problem‑solving approach.
• Professional verbal and written communication skills.
• Proficiency in Microsoft Office.
• Ability to work from a home office.
• Field service experience in a technical discipline is a plus.
• Must be a U.S. citizen or a permanent resident.
• Knowledge of Power Pro or Battery Pro software is a plus.
• Knowledge of LabVIEW environment is a plus.
• Preference for applicants who speak Mandarin.

This is a non‑supervisory position.

General office skills and dexterity are required. Must be able to lift 30 pounds.

• Bonus programs based on individual and company performance.
• Vacation, sick, and bereavement time.
• Medical, dental, and vision plans for employees and dependents.
• Life insurance, AD&D, long‑term disability, and employee wellness programs.
• 401(k) retirement accounts with immediate vesting of company contributions.
• Profit‑sharing programs.

Travel may be required up to 60% domestically or internationally and weekends may be needed as requested. The role involves on‑site visits to customer locations and requires proficiency in operating electrical testing equipment.

Chroma Systems Solutions, Inc. is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage, veteran status, or disability.