Technical Specialist

Technical Specialist

Date:
May 20, 2026

Location:

Hesston, KS, US

Workplace Type:
Onsite

Not everyone can claim to feed the world, but it is part of our everyday. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!

AGCO, a global leader in the design, manufacture and distribution of agricultural solutions, has an exciting career opportunity for a Technical Service Specialist to join our Global Center of Excellence team in Jackson, MN. The Technical Service Specialist will play a key role in providing accurate and prompt troubleshooting and diagnosis of all technical issues to AGCO dealers for assigned products.

In addition, the Technical Service Specialist has intermittent responsibility for presenting Service Review meetings, product training and field collaboration with AGCO dealers and other AGCO internal field staff. Estimated travel is 10-20%.

Technical inquiries:
Responsible for processing web-based, video, and telephone dealer inquiries related to AGCO machinery performance, reliability, product features & service administration in a timely manner. The Technical Service Specialist will mainly interact with dealer service managers and dealer technicians.

Problem investigation:
Use existing tools (AGCO Tech Connect, Salesforce, Technical Publications, Phones, etc.) to research technical solutions. This can involve field and dealer investigation trips to better understand and document a machinery issue.

Highly technical machine issues also require working with AGCO diagnostic tools and systems. Technical Service Specialists will also work with fellow Technical Service Specialists, engineering, marketing, and other AGCO field teams to seek proper resolutions for machinery issues.

Technical communication:
Provide a professional response in AGCO Tech Connect (a technical information web database) and phone system that is consistent with defined standards governing content, quality and structure. Occasional responsibility to present Product Performance Review presentations and/or Service Training to AGCO dealer service personnel.

Standard work hours M-F 8AM-5PM, occasional after‑hours (5-7pm Sat 8-12) in season, occasional travel, possibility of up to 20% remote work after training period (approx. 6 months).

Associate’s/Bachelor’s Ag Technical degree in a related agriculture field.

High school diploma with 3+ years of associate’s or bachelor’s level experience, or equivalent, in the following areas.

4-5 years of hands‑on diagnostic support experience for ag or heavy‑duty/automotive equipment, or equivalent.

Proficiency with Volt‑Ohms Meter (VOM) and CAN bus/OBD (On‑Board Diagnostics) interface equipment for diagnosing issues.

Troubleshooting electronic, hydraulic, and powertrain systems for agricultural, automotive, or heavy‑duty equipment.

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) savings plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

You will work with your wonderful AGCO colleagues in the onsite (4 days at office) model from Hesston (USA Hesston).

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.