Field Service Engineer - Venice

About ARxIUM

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. With over twenty years of experience, we provide innovative automation hardware and software to customers in North America, Europe, and Asia. Our offices are in Winnipeg and the Chicago area, and we offer remote work across North America and Europe.

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

The Field Engineer (FSE) provides the front‑line interface of ARxIUM systems to the customer. Under minimal supervision, the FSE installs, maintains, repairs, and modifies ARxium systems at customer facilities. The role requires excellent customer‑centered communication skills.

Travel is required.

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• Conveyor and automation experience.
• Engineering and electrical experience.
• 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro‑mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break‑fix service calls.
• Refine and validate PLC coding.
• Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Ensure timely and accurate completion of all paperwork and reports, including ticket updates and closures, expenses, timesheets and other administrative requirements.
• Follow up on open issues, tickets and escalations.
• Service products outside normal business hours may be required.
• Perform other duties as required.