Customer Care Program Engineer, Building Electrification and Efficiency Programs

Job Level: Individual Contributor

Work Type:
Hybrid

Location:

Oakland, California

The successful candidate will be a part of a team of four-to-six engineers responsible for Energy Efficiency incentive programs’ quality control. The team is responsible for communicating the Custom and SEM policies and methods to relevant stakeholders, managing the ex‑anter review process, and supporting other QC&C initiatives. This position is hybrid, working from a remote office and assigned work location between 0‑3 days per week.

• Prioritize and promote safety in all work activities.
• Demonstrate and support PG&E’s Virtues (Trustworthy, Empathetic, Curious, Tenacious, Nimble, and Owner) through daily work activities and interactions with internal and external stakeholders.
• Conduct technical and policy reviews of Custom and SEM projects to ensure compliance with program requirements, regulatory guidance, and internal standards.
• Perform engineering assessments of technologies, energy efficiency measures, and program offerings to support accurate savings calculations and program integrity.
• Develop, update, and maintain technical and policy documentation, incorporating changes from codes, standards, EM&V studies, industry practices, and emerging technologies.
• Analyze and interpret complex technical and program data, and communicate findings clearly to both technical and non‑technical stakeholders.
• Collaborate with internal teams, program implementers, and external partners to support project reviews, resolve issues, and improve program processes.
• Support interactions with CPUC staff, including contributing to the ex‑ante review process and responding to data requests as needed.
• Identify opportunities for process and technical improvements and contribute to implementation of enhancements across the QC&C program.
• Manage and track project work in Energy Insight (Salesforce), ensuring accurate documentation, data integrity, and timely processing.

Minimum:

• BS Engineering or equivalent experience
• 2 years of job‑related experience
• Must possess a valid California driver’s license or ability to obtain by first day of employment

Desired:

• BS Mechanical / Electrical
• Engineer in Training (EIT)
• Background in thermodynamics, with knowledge of construction and maintenance terminology, processes, procedures, and applicable federal, state, and local codes and standards
• Knowledge of California Energy Efficiency programs, including Custom and SEM regulatory requirements, Policy Manuals, CPUC Decisions and Resolutions, the CPUC (ex‑ante) Custom Project Review process, and evaluation activities
• Knowledge of Custom Calculated project processes, Deemed Measure Package processes, Normalized Metered Energy Consumption (NMEC) processes, and tools such as the California electronic Technical Reference Manual (eTRM).
• Experience delivering high quality customer service and collaborating effectively with internal and external stakeholders, with the ability to analyze, interpret, and communicate complex information to both technical and non‑technical audiences
• Experience driving process and technical improvements across technical and non‑technical stakeholder groups
• Experience working with customer relationship management platforms such as Salesforce
• Proficiency with Microsoft tools including Teams, Visio, Power BI, Excel, Word, PowerPoint, Copilot, and Project