Field Service Engineer - Milwaukee, WI

Overview

GCG is currently seeking a motivated Field Service Engineer to join our expanding Automation & Factory Solutions Division (AFS) technical services team and contribute to the growth of the division's service offerings.

This role offers a unique blend of hands-on technical work and customer interaction, ideal for developing engineers who are looking to grow their career in industrial automation.

As a key member of our Technical Services team, you'll:

• leverage your knowledge with PLCs, motion control systems, or robotics to solve our customers' automation challenges
• Manage multiple service projects, from proposal writing to implementation
• Provide best-in-class service to maintain strong customer relationships, combining technical knowledge with excellent customer service skills
• Contribute to our division's growth by identifying new opportunities and potential leads
• Continuously learn and adapt to emerging trends in automation technology

This position offers a path of career advancement, offering opportunities to:

• Progress towards senior technical / engineering roles
• Hone knowledge of cutting-edge industrial automation technologies
• Develop a unique skill set that bridges engineering expertise and customer management
• Learn from a seasoned, knowledgeable team of automation / electrical engineers

For this role, we are seeking candidates in the Milwaukee, WI area to accommodate ease of travel to customer sites in surrounding states. When not engaged in work-related travel to customer sites or corporate facilities, this position offers a remote work arrangement; however, travel could be as much as 70% depending on work volume.

• Perform on-site service work, traveling up 70% of the time depending on work volume and complexity of service projects
• Manage and execute multiple automation service projects
• Develop and implement service solutions for customers' automation challenges
• Write detailed service proposals and manage project life cycles from inception to completion
• Analyze and interpret blueprints, electrical diagrams, and PLC programs
• Perform mechanical installs of aluminum extrusion racking, guarding, and fencing products
• Build and maintain strong client relationships through excellent customer service and technical expertise
• Identify potential sales opportunities and generate leads for cross-divisional collaboration
• Stay current with emerging trends in automation and factory solutions

• Two-year technical degree strongly preferred; 2 to 3 years of relevant field experience
• Strong background in PLC programming and related automation technologies
• Proven mechanical aptitude with the ability to troubleshoot complex systems
• Excellent problem-solving skills and ability to think creatively in high-pressure situations
• Outstanding customer service skills with the ability to build and maintain client relationships
• Willingness to travel approximately 70% depending on work volume
• Clean driving record
• Ability to work flexible hours as needed to meet project deadlines and client expectations
• Strong communication skills to effectively collaborate with cross-functional teams and customers
• Experience with Siemens products is highly desirable

• Competitive annual salary
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and  protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset:
  You!

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North…