Telecom Engineer​/Vacaville, CA and Remote-12+ months

Telecom Engineer

Duration: 12+ months

Location:

Vacaville, CA (Primary location is Vacaville and remote with some travel to other State Fund locations. Candidate should be local to Vacaville.)

Must-have requirements:

• MS Teams and MS Teams Telephony migration
• Five9 Contact Center
• Proficient networking experience
• Project Management
• OPTIONAL: AVAYA telephony

Duties:

• Lead/assist with the migration of Avaya Telephony to MS Teams Telephony solution
• Expert with Avaya & MS Teams Telephony, implementations, and administration
• Support remote telecom services to a remote workforce
• Experienced with Contact Center operations and administration
• Experienced with IVR call flows and call routing
• Adept and/or proficient with Networking (Routing, Firewall, etc.)
• Work with other Telecom engineers to design and implement well-integrated products

Technical knowledge and skills:

• BS or MS in Computer Science or equivalent degree
• 8+ years of Telecom experience
• 3+ years of proven technical lead and CCaaS experience
• 3+ years of proven technical lead and UCaaS experience
• Proficiency in Five9 support, Avaya & MS Teams Telephony, administration, migration
• 2+ years of proven experience with administering contact center services
• Adept and/or proficient in Networking
• Proficient in Telecom operations, administration, and support
• Working knowledge of Windows
• Strong communication and writing skills
• Should be able to write reports using various reports generation tools and languages
• Expert knowledge of Server patching (Windows and Linux)
• Prior experience in the insurance industry is a plus
• Five 9, Avaya, MS Teams certifications desirable