Technical Illustrator & Publications Specialist; Hybrid: office​/WFH, completing onsite product

Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WFH, after completing onsite product training) Locations

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Duryea, PA 18642, USA

• Hybrid
• Salary : $51,500 USD per year
• Full-Time
• Requisition #: TECHN
  004229

To produce accurate and timely print and online documentation that will assist Product Support Technicians and customers with the ordering of replacement parts and the troubleshooting of products

• Perform document content research and multi-task with Technical Illustrators, Engineers, Product Management and Technical Service
• Compile and maintain electronic and mechanical information for use in Illustrated Parts Breakdowns (IPBs), trouble-shooting guides, and any other documentation that is necessary for the technical and operational support of our products and component parts
• Assist in creating order forms using Adobe In Design
• Create exploded-view technical illustrations and illustrated parts breakdowns from engineering drawings, CAD models, physical products, photographs, and other source material
• Develop and maintain corresponding parts lists, callouts, item numbers, descriptions, quantities, and assembly relationships
• Interpret engineering BOMs and translate engineering data into service- and customer-facing parts documentation
• Create Engineering Change Orders (ECOs) to create or revise Order Forms and Illustrated Parts Breakdowns (IPBs) in Agile Project Management
• Participate in Bill of Materials (BOMs) verification breakdowns
• Collaborate with Engineers, Product Management, Technical Service, and Manufacturing Engineering as needed
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

• Must be a friendly team player, professional, detail-oriented, and honest

Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions and BOMs
• Identify mechanical and electrical parts, and hardware

Must have:

• Relentless drive to achieve advancement and continuous improvement
• Intermediate working knowledge of Microsoft Office Word and Excel
• Excellent verbal and written communication skills
• Excellent web navigation skills
• Basic mathematical skills
• Excellent organizational skills

• Basic working knowledge of Adobe Desktop Publishing Software preferred
• Basic understanding of electro-mechanical schematics preferred
• Basic familiarity with Solid Works 3D geometry renderings preferred

• At least 1 year of experience in technical writing, Graphic Design, or Desktop Publishing,

OR

• At least 6 months of experience with 3D CAD visualization, or CAD-derived illustration tools, OR

OR

• At least 6 months of experience interpreting engineering drawings, BOMs, assembly drawings, and 3D CAD models,

OR

• In lieu of experience, an associate degree or higher in a field related to Graphic Design, Technical Writing, or Engineering Design

• At least 3 years of experience in technical writing or a technical service role experience preferred
• At least 1 year of Graphic Design or Desktop Publishing and Layout experience preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

• High School Diploma or GED

• Associate degree in Graphic Design or Technical Writing related field preferred

• Must be legally authorized to work in the United States without sponsorship now, or in the future

• This job description is not intended to be all-inclusive
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected…