Field Service Engineer Job Manhattan Kansas USA,Engineering

Life at IBA

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound:
Protect, Enhance, and Save lives
. For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Our expertise spans four dynamic business lines:

Proton Therapy – delivering next-generation precision treatment
Radiopharmaceuticals – supporting oncology care with premium services and equipment
Dosimetry – ensuring safety and quality in medical equipment
Industrial Accelerators – advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Mission

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA Industrial’s global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting-edge technology and make a difference on a global scale.

Challenges

we trust you with

Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.
Train the customers to use equipment properly and safely.
Generate accurate reports with the appropriate level of detail.
Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes.
In practice, this position is home-based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions:
- IBA system installation/commissioning (requires a continuous presence on site for 4 weeks).
- Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite).
- Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
When working from home, your task will consist in three main activities:
- Hotline support:
  During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends.
- Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross‑functional teams, as needed.
- Updating and improving our knowledge database and procedures, as needed.

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work