Field Service Representative

Job Description

Our Water Technology Business has an exciting opportunity available for a Field Service Representative. The Field Service Representative will be responsible for managing all aspects of water treatment plant commissioning, installation, and optimization, serving as a key interface between design engineering, construction teams, control systems, and customers.

• Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews
• Ensure accessibility, maintenance, and operability of process equipment
• Define problems, collect data, and draw valid conclusions to improve operations and determine design viability
• Apply water treatment chemistry calculations, plane geometry, and engineering principles to troubleshooting and problem resolution

• Serve as construction liaison between design engineering and construction teams during Water Treatment Plant erection
• Identify and correct equipment alignment issues and plumb adjustment figures during installation
• Manage activities of outside vendors and suppliers, ensuring services and supplies meet project specifications and performance requirements
• Maintain strong safety mindset to ensure executed work reflects technical requirements within company safety standards

• Develop and execute Commissioning Schedules and Performance Plans for Water Treatment Plants
• Commission Water Treatment Plants by ensuring process equipment and control systems perform per specifications
• Perform control system factory acceptance tests with clients and client-designated representatives
• Perform specific PLC/HMI activities including Control System IO Checkout, system networking, program upload/download, understanding ladder logic and function blocks, troubleshooting code, and writing simple logic

• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
• Develop and execute classroom and hands‑on training regarding operation and maintenance of process equipment
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer sites
• Deliver effective presentations to customers, clients, and internal teams

• Perform after‑market services including site inspections, equipment inspections, and operator training
• Prepare timely and accurate technical reports for customer records and reference for future outages
• Apply mathematical operations to budget analysis and Time & Material (T&M) contract cost monitoring
• Manage quality data for accuracy and report generation

• Regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms
• Frequently required to stand; stoop, kneel, crouch, or crawl; and talk or hear
• Occasionally required to walk and climb or balance
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, color vision, depth perception, and ability to adjust focus

• Noise level in the work environment is usually moderate; possible exposure to loud noise level on‑site
• Site assignments shall be in Canada and foreign countries and may involve accommodations at remote work camps
• Many water treatment facilities are located outside and work activities will be outdoors
• Exposure to chemically aggressive fluids (acids and bases)

Knowledge, Skills & Abilities:

• Strong water treatment chemistry knowledge and technical proficiency with ability to apply engineering principles to troubleshooting, root cause analysis, and problem resolution
• Advanced…