Sr Solutions Engineer

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

Our Strategic and High Potential Accounts are the most important customers of Sinch. They generate a significant portion of our revenues and represent the strongest opportunities for Sinch to organically grow business based on our engagement, commitment, and the quality of service we deliver. To continue building the Solutions Engineering team that executes innovative projects for these customers, we are hiring a Sr.

Solution Engineer in the Solutions Engineering group. Reporting into the Dir. Solutions Engineering (non-BAU Solutions), the Sr. Solution Engineer is responsible for organizing and guiding a team of Solutions Engineers to consistently deliver quality and product portfolio led solutions through technical engagements with our top customer opportunities and Sinch Product Management. This includes gathering customer requirements and determining the best practice approach to deliver a dependable, scalable, and performant solution to customers.

This also includes reviewing internal development requirements and testing solutions before customer launch to ensure Sinch product deliverables perform as designed and expected to support customer requirements. The Sr. Solution Engineer will also lead configuration of designed solutions using appropriate Sinch systems and software.

The Solutions Engineers, working within the Solutions Engineering organization, work on the most critical non-business-as-usual (non-BAU) projects and engagements  Sr. Solutions Engineer role will support delivering these non-BAU services in a consistent, predictable manner using a formalized way of working. The Sr. Solution Engineer will also act as a guide to the Solution Engineers and review the various documentation that is ultimately shared and agreed to by the Customer.

In conclusion, the role is an extension and evolution to the Solutions Engineer role where the Sr. Solutions Engineer will foster and coach new Sinchers to become independent Solutions Engineers through hands-on project execution and training in a player/coach concept.

• Responsible for leading and conducting customer-facing needs assessment and requirement gathering meetings
• Collaborate with the Account Teams in providing technical, product and market expertise
• Act as the trusted advisor for Sinch current and emerging solutions within accounts and identify and drive business development opportunities for Sinch alongside the Account Teams
• Coordinate internally with the appropriate Account Managers, Product Managers, and Development teams to ensure customer requirements area appropriately conveyed, prioritized in a data driven manner and delivered in a consistent, well-documented format.
• Ensure we are embedded within the clients in building strong relationships through innovation
• Work with the assigned Project Manager to ensure all requirements are documented, agreed and delivered
• Prioritize to meet and exceed clients’ needs in a way that matches Sinch product leadership declared roadmaps and timelines
• Work with third parties/vendors where applicable

• Excellent ability to…