Field Services Engineer – North East

Location: Field-based / Home-based — Northeast US territory (PA, NY, NJ, CT, MA, RI, NH, VT, ME, MD, DE, Northern VA)

Travel: Approximately 70% regional travel

Pay Type: Salary

Our client, a leading manufacturer of nuclear measurement and radiation detection equipment, is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of proprietary hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
• Provide professional representation of the company in all dealings with customers, creating a positive experience for the customer.

• In-house troubleshooting and repair.
• Technical support (by phone/email).

• Technical acumen — preferably an Electronics, Mechanical, or Science/Physics background.
• Very good verbal communication skills.
• Excellent organizational skills, typing/keyboarding skills, and written reporting skills.
• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit, able to work alone or with a team.
• Must be logical and analytical in approaching solutions to complex problems.
• Understand and adhere to all safety policies on the job.
• Ability to lift at least 50+ pounds.
• 70% regional travel.
• Must have a valid driver's license.

• Knowledge and proficiency with industry-standard radiation detection instrumentation such as High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems.
• Experience using nuclear measurement software applications for gamma spectroscopy, in-vivo counting, and alpha/beta counting.
• Database management experience using SQL Server, Crystal Reports, and/or Access.
• Nuclear Physics and Radiation Principles knowledge and experience.
• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
• Complex system troubleshooting to resolution at the modular and/or component level.

• 1–3 years in a technical/customer service position. Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
• A.S. or B.S. degree in Electronics, Nuclear Engineering, or equivalent preferred but not required. Some technical schooling along with 4+ years related technical experience may be substituted.
• Naval Nuclear Power Program experience is a plus.