Technical Services Engineer - Remote, North America

Isola, an industry leader in global materials sciences whose mission is improve life by enabling innovation in electronic products, is hiring a Technical Services Engineer. Location Preference:
West Coast Territory Coverage:
West Coast-focused account coverage with extensive travel throughout the region.

The Technical Services Engineer is a customer-facing engineering role that connects technical expertise with commercial execution. The position supports strategic accounts by helping customers understand, evaluate, qualify, and successfully use Isola products. Working alongside Sales, Product Management, Quality, Operations, and experienced technical resources, the engineer builds practical knowledge of printed circuit board materials and applications while strengthening customer relationships and business acumen.

This role is designed for an engineer who wants to grow at the intersection of technology, customers, and business. Engineer I and Engineer II placement will reflect the individual's experience, technical depth, and ability to work independently.

• Provide responsive technical support to strategic accounts before, during, and after product evaluation and adoption.
• Partner with Sales to understand customer requirements, translate technical needs into solutions, and support account growth and retention.
• Support customer product evaluations, qualifications, trials, and introductions by coordinating technical information, samples, data, testing, and follow-up actions.
• Investigate customer technical questions and product-performance concerns; gather facts, organize data, and coordinate resolution with Quality, Operations, R&D, Product Management, and other subject-matter experts.
• Develop working knowledge of Isola materials, PCB fabrication processes, customer applications, and competitive technologies; communicate technical concepts clearly to both technical and commercial audiences.
• Prepare and deliver product presentations, technical updates, application guidance, and customer training with increasing independence as capability develops.
• Document customer activity, technical projects, qualification status, risks, and follow-up actions in the appropriate business systems and maintain disciplined communication with internal partners.
• Identify recurring customer needs, application trends, and product feedback and bring insights back to the organization to support product, quality, and commercial decisions.
• Build trusted relationships across customer engineering, quality, operations, and procurement teams while demonstrating urgency, ownership, and professional follow-through.
• Participate in customer visits, industry events, internal training, and cross-functional projects that accelerate technical and commercial development.

• Build a strong foundation in laminate and prepreg technology, PCB fabrication, customer applications, and Isola's product portfolio.
• Develop consultative customer skills: asking effective questions, diagnosing needs, presenting recommendations, and communicating with confidence.
• Learn to manage technical projects and customer issues from initial request through resolution with clear ownership and follow-through.
• Progress from supported customer interactions to independent ownership of technical relationships and qualification activity.
• Build commercial awareness by understanding how technical support contributes to customer retention, new opportunities, specifications, and revenue growth.

• Bachelor's degree in Materials Science, Chemical Engineering, Chemistry, Mechanical Engineering, Electrical Engineering, or a related technical discipline; equivalent relevant experience may be considered.
• Engineer I:…