Forum & Community Manager; Remote

About the job Forum & Community Manager (Remote)

On behalf of our iGaming client, we are looking for :

Forum & Community Manager (in English, Swedish, Russian, German, French, Spanish, Italian)

We are looking for a dynamic, agile and knowledgeable Forum & Community Manager with a deep understanding of the iGaming industry, particularly in the Slots and Live Casino segments.

The ideal candidate will be responsible for managing and growing the player community across various web platforms, including 3rd party affiliates & channels.

This role requires someone who is not only familiar with social media and community engagement strategies but also understands the nuances of iGaming.

Location:

Remote

Responsibilities:

Community Engagement:

• Grow, foster and nurture a vibrant online community by actively engaging with communities, participating and responsively communicating with a fan audience to build brand loyalty and advocacy.
• Become a lead moderator in affiliate sites and relevant forums to ensure games are promoted in the right way.
• Moderate conversations with players across various social media platforms, ensuring a positive and engaging environment.
• Join and actively participate in relevant social media channels to engage with the community, answer queries, and provide support.
• Escalate any challenges or significant issues to the relevant departments within the business.

Content Management:

• Create, curate, and moderate content specifically designed to engage followers.
• Develop and implement social media & community strategies to increase audience engagement and player retention.
• Create and share engaging content related to our slot games & Live Casino Vertical.

Player Support:

• Respond to player inquiries promptly and effectively, provide assistance and solutions to enhance their gaming experience.
• Monitor and manage the community of players, ensuring their feedback and suggestions are communicated to the business.

Research and Analysis:

• Scan and analyse the largest iGaming communities to stay updated on industry trends, player preferences, and potential areas for improvement.
• Analyse data to assess community engagement and provide regular reports and insights on social media performance to the marketing team.
• Relevant degree in Marketing, Communications, Journalism, or a related field is nice to have.
• Proven experience in content management, social media management, or community management is mandatory.
• Experience in a similar role within the iGaming sector is mandatory.
• Proficient in using social media platforms such as Discord or similar, for community management.
• Must be familiar with iGaming affiliate websites and how they manage communities.
• Excellent communication skills in English (or Swedish, Russian, German, Franch, Spanish, Italian), both written and verbal.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Experience with graphic design, video editing, or other multimedia content creation tools is a plus.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Passionate about gaming and familiar with online casino communities.
• Self-motivated, proactive, and able to work independently.
• Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
• Team player with excellent interpersonal skills and the ability to collaborate effectively across teams.
• Passion for community building, customer engagement, and brand advocacy.