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Shift leader, Entertainment & Gaming

Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listing for: Insomnia Cookies
Full Time, Part Time, Remote/Work from Home position
Listed on 2026-02-06
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 15000 - 19002 USD Yearly USD 15000.00 19002.00 YEAR
Job Description & How to Apply Below

1 month ago Be among the first 25 applicants

As a Shift Leader at our Columbus Short North store located at 749 N. High St, Columbus OH 43215, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

  • Pay Rate: $15.00/hr
  • Flexible part-time work schedules
  • Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
  • Paid vacation and sick time off
  • Interactive training & mentorship
  • Pet insurance for your furry loved ones
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • You get to work in a fun, exciting team environment
  • Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
  • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Support and work alongside the Cookie Crew
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
  • Manage cash handling and deposits
DESIRED SKILLS/

EXPERIENCE:
  • At least 1 year of working experience in a customer service focused role
  • Point of Sale systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient demeanor
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed
About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa.

(where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level
  • Seniority level

    Mid-Senior level
Employment type
  • Employment type

    Full-time
Job function
  • Job function

    Management and Manufacturing
  • Industries Transportation, Logistics, Supply Chain and Storage
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